January 2017

Back from the Big Apple: 2017 NRF Big Show Highlights

By |January 20th, 2017|

We’re back in Austin after another exciting trip to New York City for the National Retail Federation’s annual conference, Retail’s BIG Show. Originally launched in 1911 (yes, you read that correctly!), the BIG Show is exactly that – the biggest retail trade show in the world. And, coming off a record-breaking holiday season for ecommerce, […]

The Upside of Holiday Returns

By |January 9th, 2017|

Only about 10 percent of all holiday purchases are returned, but when it comes to online orders, that number can triple to 30 percent, according to the National Retail Federation. As etailers look cheerfully at surging sales from the fourth quarter, there’s still a question mark hanging over their heads about the costs they’ll incur […]

December 2016

Experts Optimistic about Holiday Sales

By |December 20th, 2016|

As we enter the final days of the 2016 holiday shopping season, we thought we’d look at what these final days might bring. Overall, there seems to be a sense of optimism among store-based retailers. Greg Maloney, Americas CEO for Jones Lang LaSalle’s (JLL) retail group, says retail sales generally pick up in the holiday […]

A Record-Breaking Thanksgiving Weekend For Online & Mobile Purchases

By |December 7th, 2016|

Thanksgiving weekend kicked off the holiday shopping season with record-breaking numbers both online and on mobile. In this infographic, we take a look at the stats that stood out this year. This year will be a short shopping season, but that’s not stopping record-breaking numbers. Deep discounts wooed more than 154 million shoppers from Thanksgiving Day through […]

November 2016

Why Now is the Time to Review Your Delivery Carrier Agreements

By |November 18th, 2016|

Just as the chaos from the holiday shopping season begins to settle down, e-retailers will find themselves confronting a new challenge – shipping rate and fee structure changes from the major carriers. UPS and FedEx have announced their shipping rates will rise an average of 4.9% for 2017. According to a 2015 Internet Retailer survey, more […]

There’s a Holiday Party on Your Site and Everyone’s Invited!

By |November 12th, 2016|

It’s almost hard to remember the last time there wasn’t a significant year-over-year increases in online holiday sales. In keeping with holiday tradition, we’re going to see records fall again this year, but with one major milestone to boot. According to Deloitte’s 31st Annual Holiday Survey on consumer spending intentions and trends, this will be the […]

October 2016

The Demise of Black Friday

By |October 28th, 2016|

Historically, Black Friday has always been the biggest retail sales day of the year. It’s the one day where retailers’ financials can almost instantly go from red to black, and for many consumers, waking up at dawn, standing in long lines and fighting off other shoppers for doorbuster deals is a longstanding Thanksgiving tradition. Black Friday […]

Don’t Lose Repeat Buyers Due to Slow Returns

By |October 25th, 2016|

A key objective for retailers is to turn customers into repeat buyers and, according to the results from a Bizrate Insights study conducted earlier this month, it appears that the secret to repeat success may lie in returns processing. This may not come as much of a surprise, but seeing the stats laid out in […]

Life of a Growing E-Tailer: When to Outsource Fulfillment

By |October 11th, 2016|

Building an online retail operation from the ground up is challenging but rewarding, and every day is full of big decisions that will influence growth and success. Perhaps one of the biggest turning-points for a growing e-tailer is the decision to outsource fulfillment. Going from storing and shipping items from your home or office, to a […]

What Consumer Mobile App Usage Means for Retailers

By |October 3rd, 2016|

It’s no secret that mobile device use is rapidly on the rise, but did you know that consumers are now spending a whopping 75 percent of their online time (that’s three out of every four minutes) on mobile devices? comScore takes a look at this and more in its 2016 U.S. Mobile App Report, which […]