February 2017

Shoppers Want Convenience: Retailers Need to be Online

By |February 16th, 2017|

It should come as no surprise that shoppers are moving away from traditional retail in favor of shopping online or through other non-store channels like mail-order catalogs, telephone sales and other direct-to-consumer channels. Shopping from home is easier, free shipping is becoming the norm and there is no need to even leave the house. In […]

To Compete in Retail Today, You Must Think Like a Digital Native

By |February 8th, 2017|

This year’s BIG Show was big indeed with a lot of must-see booths and new technology announcements. But there was one major theme that stuck with us (and something we touched upon briefly in a recent post): to compete in eCommerce, retailers need to think like a Digital Native. Digital Natives, or those who have […]

January 2017

Site Performance and Self-Driving Commerce

By |January 27th, 2017|

Online retailers spend all year getting ready for the deluge of traffic they face during the holiday season. This year, Cyber Monday marked the single largest online sales day ever in the U.S. – handily beating last year’s record by 12 percent – so the industry deserves a collective pat on the back for managing […]

Back from the Big Apple: 2017 NRF Big Show Highlights

By |January 20th, 2017|

We’re back in Austin after another exciting trip to New York City for the National Retail Federation’s annual conference, Retail’s BIG Show. Originally launched in 1911 (yes, you read that correctly!), the BIG Show is exactly that – the biggest retail trade show in the world. And, coming off a record-breaking holiday season for ecommerce, […]

The Upside of Holiday Returns

By |January 9th, 2017|

Only about 10 percent of all holiday purchases are returned, but when it comes to online orders, that number can triple to 30 percent, according to the National Retail Federation. As etailers look cheerfully at surging sales from the fourth quarter, there’s still a question mark hanging over their heads about the costs they’ll incur […]

December 2016

Experts Optimistic about Holiday Sales

By |December 20th, 2016|

As we enter the final days of the 2016 holiday shopping season, we thought we’d look at what these final days might bring. Overall, there seems to be a sense of optimism among store-based retailers. Greg Maloney, Americas CEO for Jones Lang LaSalle’s (JLL) retail group, says retail sales generally pick up in the holiday […]

A Record-Breaking Thanksgiving Weekend For Online & Mobile Purchases

By |December 7th, 2016|

Thanksgiving weekend kicked off the holiday shopping season with record-breaking numbers both online and on mobile. In this infographic, we take a look at the stats that stood out this year. This year will be a short shopping season, but that’s not stopping record-breaking numbers. Deep discounts wooed more than 154 million shoppers from Thanksgiving Day through […]

November 2016

Why Now is the Time to Review Your Delivery Carrier Agreements

By |November 18th, 2016|

Just as the chaos from the holiday shopping season begins to settle down, e-retailers will find themselves confronting a new challenge – shipping rate and fee structure changes from the major carriers. UPS and FedEx have announced their shipping rates will rise an average of 4.9% for 2017. According to a 2015 Internet Retailer survey, more […]

There’s a Holiday Party on Your Site and Everyone’s Invited!

By |November 12th, 2016|

It’s almost hard to remember the last time there wasn’t a significant year-over-year increases in online holiday sales. In keeping with holiday tradition, we’re going to see records fall again this year, but with one major milestone to boot. According to Deloitte’s 31st Annual Holiday Survey on consumer spending intentions and trends, this will be the […]

October 2016

The Demise of Black Friday

By |October 28th, 2016|

Historically, Black Friday has always been the biggest retail sales day of the year. It’s the one day where retailers’ financials can almost instantly go from red to black, and for many consumers, waking up at dawn, standing in long lines and fighting off other shoppers for doorbuster deals is a longstanding Thanksgiving tradition. Black Friday […]