Influx of online sales: total eCommerce sales reached nearly $80 billion from November 1 through December 21 (source: Adobe Digital Insights)
eCommerce will account for 10% of total retail sales in 2018, up from 7.8% in 2015 (source: US Census Bureau)
Increased Need for Reverse Logistics Solution Shoppers are more prone to returning items purchased online because they aren’t sure exactly what they’re getting.
While 10% of holiday purchases will go back to the store, adding up to about $66 billion in merchandise (source: NRF), on average, about 30% of all ecommerce orders are returned (source: Wall Street Journal)
The total value of returned goods bought online this holiday season will range from $14 billion to nearly $29 billion (source: CBRE Group)
US consumers returned $260.5 billion worth of merchandise in 2015, representing 8% of total retail sales (source: Business Insider)
Retailers can reclaim up to 32% of the total product cost by having an effective reverse logistics function (source: Business Insider)