Delivery Network Scales to Handle 110 Percent Spike in Peak Volume While Providing Outstanding ServiceAUSTIN, Texas–(BUSINESS WIRE)–Newgistics, a leading provider of end-to-end commerce solutions for top retailers and brands, today announced that its parcel delivery business carried a record number of eCommerce packages during the 2015 holiday season with exceptional network performance. With a 110 percent spike in volume between the busiest weeks before and during peak holiday delivery periods, Newgistics’ network scaled to meet increased demand. Cycle times through its ground delivery network – from receiving packages through delivery to consumers – remained strong, helping to keep retailers and their customers happy during the busy holiday season.
Newgistics carries record volume of holiday ecommerce shipments with outstanding service.
Ninety nine percent of the packages that retailers handed off to Newgistics by established cut-off dates were delivered to consumers by Christmas.
Peaks with no Penalties
During the peak 2015 holiday season, Newgistics accepted and processed 100 percent of the packages that its retail partners requested, never leaving parcels behind and/or putting a limitation on how much freight it would pick up through Christmas. The company also did not impose any peak fees for receiving volumes above or below forecasts from its retail customers.
“The holiday season is the most important time of year for most retailers and we understand how critical it is to execute with precision and provide a great experience for their customers. We’ve invested significant resources in building a smart, flexible and resilient delivery network that can deliver that great experience for consumers and offer retailers consistent pricing and service throughout the year,” said Todd Everett, CEO of Newgistics. “There’s a lot that goes into handling a dramatic surge in volume in such a short period. Constant communication with our customers, strong partner communication and execution, and year-long planning and training all contributed to outstanding peak performance this year. I am very proud of how the Newgistics team really stepped up to make sure our retail customers had a successful holiday season.”
To help handle peak volumes during the 2015 holiday season, and capacity through all network segments, Newgistics made a number of investments in its network throughout the past year. This included new line hauls for efficiency and speed between facilities to accommodate spikes during peak periods. In addition, the company improved network monitoring processes by adding advanced visual business intelligence tools to help track performance. These investments helped to create network redundancy and avoid trouble areas during the holiday season.
Peak Performance from Device to Doorstep
Helping online retailers plan for and achieve outstanding peak holiday performance is a year-round charter for Newgistics and includes every step of the eCommerce lifecycle, from site development and design, to order fulfillment, all the way through deliveries and returns. The company uses a proprietary and in-depth approach for site performance analysis and remediation through its eCommerce business unit, Tacit Knowledge, which results in resilient and durable eCommerce applications. By combining logistics and leading omni-channel commerce technology into a complete eCommerce solution, Newgistics can help online retailers provide a more efficient and engaging experience through every phase of the eCommerce shopping lifecycle.
About Newgistics, Inc. Newgistics, a leading provider of parcel delivery and returns management for top retailers and brands, combines logistics and leading omni-channel commerce technology into a complete E-Commerce solution. Since 1999, Newgistics has provided leading brands with commerce technology and logistics solutions that use digital experiences to build deep and meaningful connections with consumers to accelerate growth. We help retail brands grow with seamless, omni-channel commerce solutions. From digital commerce development, integration and support to physical operations all the way to your customer’s doorstep, we help you outpace the competition like no other service provider. For more information, please visit www.newgistics.com. Contacts fama PR for Newgistics Mike Reilly, 617-986-5008 Newgistics@famapr.com