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Newgistics is recognized as the premier consumer returns provider in the industry.

Remove barriers to the buying decision and watch your brand win more sales. We offer the only intelligent returns management solution that allows you to grow your business by improving the customer experience and enhancing operating efficiency.

We reduce the financial burden returns place on retailers while maximizing speed and convenience for end customers. Recognized as the premier consumer returns provider in the industry, Newgistics revolutionized the way consumers shop at home by allowing them to seamlessly return online orders from anywhere.

The Newgistics SmartLabel® provides enhanced tracking visibility and communication during the returns process, reducing customer calls and providing you with enhanced visibility to reduce operating costs and improve inventory turns.

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“We try to get refunds back to our customers as soon as possible, so they can come back and buy again. By streamlining our returns process, Newgistics helps us do that.”

Christopher Halkyard,
Chief Supply Chain Officer, GILT

Drive ROI with effortless returns.

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Consumer Convenience

Because a consistent shopping experience is paramount, our returns solutions are designed to showcase your brand. We offer convenient at-home pickups, consistent email communications for your customers, and the ease of advanced return credits — all to make it easier for consumers to re-engage with your brand.

Business Intelligence

You get advanced return notifications, transit triggers, and actionable data that allows you to plan returns labor, reduce cycle times, and cut down call center demand. Customizable API’s create the perfect returns management solution for your needs.

Returns-to-Resale

We even get returned items ready for re-sale, with strict attention to every detail. From steaming or sanitizing to basic repairs or repackaging — our fulfillment operations restore returns to circulation quality so you can convert valuable inventory into sales.

Customers expect the freedom to change their minds. Be sure your brand delivers exceptional brand experiences and ease-of-interaction across the entire customer journey. Transform your returns concept from “customers lost” to “customers engaged” — and capitalize on more opportunities to create meaningful experiences that drive re-purchase.

Click here to learn how Newgistics technology-driven solutions create a great customer experience.