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How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

January 5th, 2018|

Tis the week after Christmas and all through the land, merchants have loads of returns on their hands. That’s especially true for online retailers, and as eCommerce sales continue to […]

Go Ahead & Peek: An Early Look at Holiday Shopping Season Results

December 21st, 2017|

Christmas is still a few days away, but traditional and online retailers have already gotten what they wanted this holiday season — and then some. The early numbers are in, and […]

The Gift That Keeps On Giving: Post-Purchase Strategies

November 30th, 2017|

Most retailers are on a holiday high right now, watching the cash register ring and the sales add up as a result of all their hard work during the first […]

How Important Really Is Shipping Speed?

November 17th, 2017|

Many of the world’s largest retailers have recently announced plans to launch same-day or next-day shipping programs for online shoppers – services which typically require pricey investments in facilities, fulfillment […]

Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

November 14th, 2017|

Most U.S. retailers consider Black Friday and Cyber Monday their most important shopping events of the entire year, let alone the holiday season. But those two days combined pale in […]

What Retailers Need to Consider Before Developing a Mobile App.

November 13th, 2017|

These days, it comes as no surprise when your mom – or grandma – shoots you a text message laden with pictures, emojis and gifs. Most of us have come […]

Are Holiday Shoppers Starting to Take Advice from Big Bird?

October 25th, 2017|

Lining up at the mall at 2 a.m. for the best deals of the year on Black Friday has been an essential part of a typical consumer’s Thanksgiving weekend for […]

How Can Smaller Retailers Keep Up With Industry Giants Post-Purchase?

October 13th, 2017|

Whether you’re buying food or furniture online, if you’re like most of today’s American consumers, you expect free shipping and returns, speedy refunds and transparency throughout the whole process. To […]

Maximizing opportunities to turn returns into greater profit and customer satisfaction.

October 12th, 2017|

Newgistics recently conducted a survey of 100 leaders in online retail to find out how well they’re managing returns. The results might surprise you. Download the infographic here.

Don’t Focus Online or Offline This Holiday Season: Think Omni-Channel

October 9th, 2017|

The debate over retail’s future is once again at the forefront this peak season as former holiday heavyweights like RadioShack struggle while shoppers turn online to Amazon and others. But […]