It’s that time of year! We’re heading to Atlanta this week for Home Delivery World, the best event of the year for covering the entire delivery cycle.
On Tuesday, March 14, 2017 at 11am, Newgistics VP of Sales Jim VanderMeer will present alongside our client Tobi to deliver a case study about how the global fashion brand is providing its customers with an exceptional post-purchase experience. Jim will be joined by Tobi’s Director of eCommerce and Fulfillment Operations, Mark Stoye to talk about how Newgistics and Tobi worked together to help Tobi compete with larger retailers by offsetting the costs of free delivery and returns.
Stop by to hear how Tobi reduced the costs of returns packages by 10 percent and the volume of inbound inquiries by 15 percent by putting a more strategic plan and infrastructure in place. In addition, streamlining returns improved inventory planning which enabled Tobi to expedite restocking and resale, an especially important factor when it comes to seasonal items.
“…streamlining returns improved inventory planning which enabled Tobi to expedite restocking and resale…”
During the presentation, Mark and Jim will focus on the evolving expectations for eCommerce returns and will share best practices that helped Tobi meet the expectations of its loyal and fashion-forward customer base. Attendees will hear how to provide their customers with more convenience, increase order visibility and consequently, how managing returns effectively can drive more sales.
We hope to see you in Atlanta! But in the meantime, if you’d like to read more about Newgistics’ work with Tobi, click here.