There’s an undeniable link between the digital customer experience and customer loyalty, so it’s no surprise that many retailers continue to focus on fine-tuning and improving the ecommerce experience for their customers. Gartner predicts that by 2018, 70 percent of ecommerce will move from B2C and B2B models to models that focus on the individual customer experience. And in order to complete this transition, they will leverage the digital commerce platforms that are “critical to companies’ ability to compete in a digital world and increase revenue.”
At Newgistics, we’ve worked with some of the world’s top retail brands to help them grow their end-to-end commerce capabilities. We have always been proud of our relationship with hybris, an SAP company and the commerce platform provider that powers Newgistics’ end-to-end ecommerce solution. And Gartner’s recognition of hybris in its “Critical Capabilities for Digital Commerce” report further validates our choice to partner with the company in an effort fully meet our customers’ needs.
In its report, Gartner gives hybris the highest Product Scores across all three use cases: Multichannel Enterprise Selling to Consumers, Large Enterprises Selling Globally to Consumers and Enterprises Selling to Other Enterprises or SMBs.
Powered by hybris, Newgistics’ end-to-end eCommerce solution provides retailers with Web design, implementation, integration, hosting and support services. This, along with our order management technology and order fulfillment, parcel delivery and returns management provides retailers with complete omni-channel capabilities that address the entire ecommerce lifecycle from online sales through fulfillment, delivery and returns on a single platform.
To learn more about Newgistics’ end-to-end ecommerce solution, please visit: newgistics.com