Two weeks ago, I kicked off a five-part series on Newgistics’ corporate values by discussing our commitment to the philosophy “Customers Come First.” The goal of discussing these values on our blog is to enlighten our clients, partners and their customers as to what makes Newgistics “tick”—the ideals that are the foundation of our company culture and vision. This week, I would like to take a few moments to discuss the second of our values: “Continuous Improvement Through Bold Innovation.” The basic concept of shipping is quite straightforward, right? Put the item in the package, put a label and postage on it, and send it off. If only it were that simple. The fact is that, in our industry, the only companies that survive do so because they offer tangible results and are committed to delivering more for their customers than attractive rates. There is a road littered with companies who failed to deliver on anything but a rate. Newgistics has been very successful in helping companies realize that shipping is about more than the simple act of moving products from point A to point B; it is about creating benefits across their entire business that ultimately improve the experience for both the shipper and the consumers to whom goods are being shipped. To that end, we know that if our company is to not only improve the services we offer our clients but also stay ahead of our competition we must adhere to these basic principles:
  • Strive to continually improve on meeting the needs of our clients
  • Foster an environment that encourages individuals to speak freely and challenge the status quo
  • Stimulate bold innovations and advance our vision
Newgistics takes tremendous pride in being an innovator and leader in the world of shipping and logistics. The achievements we have realized in more than 10 years of service are a testament to the hard work and effort exhibited by our staff on a daily basis. However, achievements and innovation have no meaning if they do not directly translate to quantifiable results and value creation to our clients and their customers, which is inextricably linked to our previous discussion on “Customers Come First.” And Newgistics will continue to lead, innovate and strive for excellence in everything we do. If you are already becoming a regular reader of The Gist, I want to personally thank you for your continuing support and interest—and if this is your first time here, welcome. I look forward to your feedback and to visiting with you again in two weeks to continue this series on our company values. Respectfully, Bill Razzouk; President & CEO Newgistics, Inc.