As more businesses shift online, retailers are taking special care to provide a quality experience to customers at every stage of the e-commerce shopping lifecycle. Yet often they’re forgetting the last few steps of the customer journey. The shopper lifecycle doesn’t end at “checkout.” Take a look at our new infographic to learn more about the oft-neglected stages of shipping and returns, and how they provide an overlooked opportunity to delight and retain customers.

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Online Shipping and Returns infographic