What NRF 2013 Tells Us about the Coming Year in Retail & eTail
By any standard—even the National Retail Federation’s BIG Show’s own standards—NRF 2013 was a BIG show. According to the NRF, the 2013 show saw record-breaking crowds with more than 27,600 attendees. More than 500 companies exhibited, and for the first time the expo hall spread to two floors of the Javits Center. The retail industry looks to the NRF BIG Show for the coming trends over the next year, and vendors and retailers alike look for cues to determine the course of development and investment throughout the coming year. Notably in 2013, mobile continues to be on everyone’s mind and at the cutting edge of retail technology. From mCommerce to the use of mobile devices in-store for improved customer engagement to mobile payments (the big questions remains if consumers finally adopt mobile payments and mobile wallets), the Customer Experience and Mobile Pavilion was a happening place. Whether you didn’t make it to NYC, or simply didn’t make it to as many sessions as you would have liked, the NRF has you covered. It has posted show highlights on its BIG show blog. Give it a look for recaps of speaker sessions and announcement highlights. Here’s a look at what key retail analysts and editors had to say about NRF 2013: During their post-NRF debrief webinar on Jan. 23, RSR analysts Paula Rosenblum, Nikki Baird and Steve Rowan identified cloud applications as “emerging from the fog.” They noticed many technology vendors delivering solid solutions on the cloud, which they found to be an improvement from previous years. When asked what trends they saw in eCommerce, they responded that more than ever you cannot have a conversation about eCommerce “in a vacuum.” It always quickly turns into a conversation about multi- and omni-channel. Payments also received quite a lot of attention. RSR analysts also noted that retailers are taking a hard look at not only trendy mobile payments, but also at traditional POS systems. PYMNTS.com covered payments news in a three part series, which you can find here, here and here. Chain Store Age takes a look at the top technology deployment announcements were made at the show. Retail TouchPoints posted an insider’s look at its editors’ perspectives along with session recaps, as well as a list of the top acquisition announcements. RIS News published a great collaboration of perspectives from industry analysts on the “Top 10 Things You Missed at NRF 2013.” It truly was a great show. Here’s to a great year in retail!