April has turned to May, and event season continues in full swing. This week, you can find Newgistics at the 8th Annual Green Mountain Consulting Leadership Summit, this Wednesday and Thursday in downtown Memphis, Tennessee. This year’s focus is on the “Parcel network evolution: Executing for today, planning for tomorrow.” Summit participants will learn from case study driven sessions to gain a better understanding of the characteristics of each stage of the parcel network lifecycle and the strategies that can be used to optimize each stage, as well as how to better manage parcel networks at different points of maturity and growth. Our director of sales, Patrick Allard, will lead a session Wednesday, May 15 at 4 p.m. He’ll speak on the topic Creating the Best Returns Processes in an Evolving Direct to Consumer Market. Customers and prospects consider shippers’ returns policies and processes an important factor in their buying decision and brand loyalty. Yet, most merchants agree that their returns processes are far from perfect, especially in a continuously evolving “omnichannel” world. This session will present a case study on how Newgistics helped a shipper create a roadmap for implementing returns handling best practices to address customers’ needs for today and tomorrow. Navigating the complexities of omnichannel retailing is daunting. We hope you’re able to attend this week’s summit, but if you won’t be there, please don’t hesitate to contact Newgistics to learn more about how delivering boxes can help you deliver the best customer service no matter how, where or when your customers shop.