Join Newgistics next week in Columbus, Ohio, for Multichannel Merchant’s second annual Operations Summit, which runs from April 23-25. Newgistics is proud to be the headline sponsor. If you’re attending the show, be sure to check out the session “Creating Your Best Omnichannel Returns Process” on Wednesday, April 24th at 11:15 a.m. Our own Patrick Allard, director of sales, will lead the session and be joined by a retailer partner. Here’s the full description: Customers and prospects consider your returns policies and processes an important factor in their buying decision and brand loyalty. Yet, most merchants agree that their returns processes are far from perfect, especially in an “omnichannel” world. Here’s your chance to go back to your organization with a road map that will make your returns handling a reason for customers to do business with you. Be a hero, attend this session and learn how to: • Improve returns operational efficiency • Save dollars in your processes • Create an incremental revenue stream • Reduce contact center involvement • Create improved customer experience and retention • Create cross-channel marketing opportunities • Boost asset recovery savings In addition to leading the session “Creating Your Best Omnichannel Returns Process” on Wednesday, Patrick will also moderate the roundtable discussion “Improving the Returns Process” on Thursday, April 25th from 12:45-1:30 p.m. Newgistics will exhibit at booth #103. If you would like to discuss your organization’s need for fulfillment, delivery and returns solutions, please feel free to stop by the booth. Operations Summit is the only conference exclusively designed for eCommerce and catalog operations and fulfillment. The conference covers all areas of direct-to-customer sales, including warehouse; order management; picking, packing and packaging; reverse logistics; inventory management; shipping, distribution and delivery; technology, IT and systems integration; transportation; customer service, call and contact center; HR/workforce management; and payment processing and fraud prevention.