Newgistics Hosts Roundtable Discussion on Omni-channel Returns at 2014 Home Delivery World
E-Tailers and Industry Experts Join Interactive Sessions on April 7 & 8 to Examine Effective Shipping and Return Processes AUSTIN, Texas – April 07, 2014 – Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, today announced that it will host a roundtable discussion on omni-channel returns at the Home Delivery World conference being held April 7-8 in Atlanta, GA. During this interactive session, e-tailers and industry experts will join Newgistics’ director of business development, Patrick Allard, to discuss ways to make shipping and returns more efficient, cost-effective and customer-centric in an increasingly omni-channel environment. The session, titled “Optimizing Your Omni-Channel Returns Process,” will be held on April 7 at 11:50 a.m. and April 8 at 12:00 p.m. Attendees of either discussion will learn about leveraging returns management to generate incremental revenue streams, improve operational efficiency, and enhance the customer experience. For example, they will hear about new opportunities for using service emails as an engagement tool after an order has shipped. Service emails, such as Newgistics Transit Triggers, typically yield open rates that are more than 70 percent higher than “business as usual” emails, according to research from the marketing services firm Epsilon. In addition, attendees of the sessions will gain valuable insights on how to convert and keep customers with easy to use returns programs that best meet consumer expectations. According to a September 2013 study from comScore, 67 percent of consumers said they would shop more with a retailer if they offered a hassle-free returns policy. The two–day Home Delivery World conference, held at the Hyatt Regency Hotel in Atlanta, attracts attendees from more than 10 industry sectors and features world-class presentations highlighting content on a range of topics such as delivery lifecycle, order efficiency, seamless supply chains, and omni-channel shopping experiences. In addition to hosting two roundtable discussions, Newgistics will also be available throughout the event to discuss and demonstrate its end-to-end e-commerce solutions at booth #32 on the Home Delivery World exhibit floor. About Newgistics, Inc. Newgistics, a leading provider of parcel delivery and returns management for top retailers and brands, combines logistics and leading omni-channel commerce technology into a complete E-Commerce solution. Integrating every step in the order life cycle, our End-to-End E-commerce solution includes: web design, implementation, integration, web hosting and support, order fulfillment, parcel delivery and returns. Our e-commerce platform is powered by hybris, and we have partnered with Manhattan Associates to bring its leading order management solution to our customers. Since 1999, Newgistics has provided top merchants with innovative technology-driven solutions that improve the customer experience and accelerate growth—from customer acquisition through fulfillment, delivery and returns. To find out more, visit http://www.newgistics.com.