Panel Will Address the Opportunity that Efficient Returns Present in an Increasingly Omni-Channel World AUSTIN, Texas – April 15, 2015 – Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, today announced that it will participate in a panel discussion on e-commerce returns at the 2015 Operations Summit, being held April 14-16 in Louisville, Kentucky. During this session, Newgistics’ vice president of sales and business development, Patrick Allard, will join representatives from Ralph Lauren, American Eagle Outfitters, Swanson Health Products and Shepler’s Western Store to discuss how a returns experience that puts customers first can be a key driver of loyalty. The panel, titled “The Business Benefits of Creating a Great Returns Experience,” will be held on Wednesday, April 15 at 3:35 p.m. and will be moderated by Multichannel Merchant’s chief content director & publisher, Ellen Shannon. Attendees of the session will learn how to raise the bar for returns by approaching them with a customer-centric view. They’ll learn how returns can be viewed as an opportunity to enhance their brand, entice customers and drive sales. Multichannel Merchant’s Operations Summit is a two-day event that provides retail professionals with strategies and tactics that address every area of direct-to-consumer and omni-channel operations and fulfillment. Educational sessions cover key trends, how-tos and lessons learned in technology, warehousing, contact center, order management, pick & pack, shipping, returns/reverse logistics, inventory management, supply chain, global and more. In addition to participating in the session on returns, Newgistics will be available throughout the event to discuss and demonstrate its end-to-end e-commerce solutions at booth #213 on the Operations Summit exhibit floor. More information on the event, the conference schedule and the panel on great returns experiences can be found at About Newgistics, Inc. Newgistics, a leading provider of parcel delivery and returns management for top retailers and brands, combines logistics and leading omni-channel commerce technology into a complete e-commerce solution. Integrating every step in the order life cycle, our end-to-end e-commerce solution includes: web design, implementation, integration, web hosting and support, order fulfillment, parcel delivery and returns. Our e-commerce platform is powered by hybris and we have partnered with Manhattan Associates to bring its leading order management solution to our customers. Since 1999, Newgistics has provided top merchants with innovative technology-driven solutions that improve the customer experience and accelerate growth—from customer acquisition through fulfillment, delivery and returns. To find out more, visit