New Offering Makes International  Delivery and Returns Easy and Seamless for Online Retailers

AUSTIN, Texas – September 29, 2014 – Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, today announced the international expansion of its parcel delivery and return services. This new offering helps to reduce the costs of cross-border delivery and make it easier for U.S. retailers to access and begin selling into the largest markets overseas including the U.K., Europe, Asia, Australia, Russia, China and South America. Key features of Newgistics’ International  Solution include:
  • Delivery to 34 key global markets with plans for future expansion
  • Full end-to-end tracking
  • Direct injection into local markets and carriers to ensure local delivery expertise
  • Pre-paid and paid in-country returns processing
  • Fast customs clearance
  • Parcels delivered duty paid
  • Full control over packaging, email communications and other details so retailers can maintain a consistent brand experience no matter where their customers reside
According to eMarketer, global consumer spending through e-commerce is expected to hit $1.5 Trillion in 2014, and is being driven by growth in emerging markets. This creates significant opportunity for U.S.-based retailers that are prepared to sell internationally. “Managing logistics is one of the biggest challenges for e-tailers expanding overseas because international  shipping has been expensive and often complicated, hit by delivery delays, customs hold-ups and unexpected additional charges,” said Ted Tanner, VP global solutions, Newgistics. “As a result, many U.S.-based e-tailers have been reluctant to target overseas customers, but we’re helping to change that. Our mission is to help retailers break down the barriers to growth in e-commerce and our new international  delivery service gives them a fast, cost-effective solution to the challenge of international home delivery.” Newgistics’ International Solution offers a simple pricing structure without complex volumetric charges, along with fast paperless customs clearance and full tracking so that parcels can be monitored at every stage of the outbound journey until final confirmation of delivery. For this new service, Newgistics is partnering with wnDirect whichwill manage the international transportation and customs clearance, including ID capture and duty payment management for countries where appropriate. Parcels collected in the U.S. will be shipped out of international gateways at Los Angeles, New York and Chicago, and will then be sent to domestic delivery partners for the final mile delivery to the customer. “International e-commerce is a minefield of multiple languages, purchasing habits and expectations. Our entire offering is built on an appreciation of these challenges and, in response, for each market we deliver from and to we seek out a best-in-class partner,” said Stuart Hill, wnDirect’s CEO. “In the U.S. our partner of choice is Newgistics. We are delighted to have developed a partnership with them as, together, we have been able to create an exciting e-commerce solution to help U.S. retailers to begin capitalizing more on growing global markets.” About Newgistics, Inc. Newgistics, a leading provider of parcel delivery and returns management for top retailers and brands, combines logistics and leading omni-channel commerce technology into a complete e-commerce solution. Integrating every step in the order life cycle, our end-to-end e-commerce solution includes: web design, implementation, integration, web hosting and support, order fulfillment, parcel delivery and returns. Our e-commerce platform is powered by hybris and we have partnered with Manhattan Associates to bring its leading order management solution to our customers. Since 1999, Newgistics has provided top merchants with innovative technology-driven solutions that improve the customer experience and accelerate growth—from customer acquisition through fulfillment, delivery and returns. To find out more, visit About wnDirect wnDirect is an example of entrepreneurial thinking at its best. Well established as a market leader in the U.K., wnDirect is now supporting U.S. retailers to realize their global aspirations. By combining unrivalled experience and knowledge with a fresh approach to international logistics wnDirect is helping U.S. retailers say Welcome, Bienvenue, Willkommen, Bem Vindo, Velkommen to 740 million new customers.