In this keynote presentation, Fast Company editor in chief Robert Safian welcomes us to “the Age of Flux.” Safian will explain how disruption and innovation are altering the landscape of commerce in all industries. With this future of fluidity and uncertainty how can we forecast roadmaps and business models? It may be time to embrace instability and we’re excited to see the advice Safian has for modern businesses.
While we’re still in the midst of this holiday shopping season, it seems we as an industry have come a long way from the 2013 shopping season with all its e-commerce and delivery blunders. In this breakout session led by StellaService it will be interesting to take a look back at this year’s peak season and all the challenges and triumphs.
The always-on, omnichannel digital age we’re living and working in has increased customer expectations when it comes to meeting their needs. We’re looking forward to this breakout session of panelists including retail innovators from Uber, Cole Haan and American Express. Panelists will discuss strategies that bring the purchase path to life and also include mobile innovation case studies and best practices.
Led by Forrester Research vice president and principal analyst Sucharita Mulpuru, panelists in this breakout session will discuss the significant retail developments of 2014 and predict what lies ahead for 2015. This panel should offer us perspective about where retailers should (and shouldn’t) focus, which benchmarks to factor into plans and which initiatives are on the drawing board for the next twelve months.We’ll also be showcasing our custom solutions including our end-to-end e-commerce solution – which address the entire e-commerce lifecycle, from site design through order fulfillment, delivery and returns – in booth #2435 in the expo hall. Hope to see you there!