How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

January 5th, 2018|Comments Off on How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

Tis the week after Christmas and all through the land, merchants have loads of returns on their hands. That’s especially true for online retailers, and as eCommerce sales continue to […]

Go Ahead & Peek: An Early Look at Holiday Shopping Season Results

December 21st, 2017|Comments Off on Go Ahead & Peek: An Early Look at Holiday Shopping Season Results

Christmas is still a few days away, but traditional and online retailers have already gotten what they wanted this holiday season — and then some. The early numbers are in, and […]

The Gift That Keeps On Giving: Post-Purchase Strategies

November 30th, 2017|Comments Off on The Gift That Keeps On Giving: Post-Purchase Strategies

Most retailers are on a holiday high right now, watching the cash register ring and the sales add up as a result of all their hard work during the first […]

How Important Really Is Shipping Speed?

November 17th, 2017|Comments Off on How Important Really Is Shipping Speed?

Many of the world’s largest retailers have recently announced plans to launch same-day or next-day shipping programs for online shoppers – services which typically require pricey investments in facilities, fulfillment […]

Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

November 14th, 2017|Comments Off on Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

Most U.S. retailers consider Black Friday and Cyber Monday their most important shopping events of the entire year, let alone the holiday season. But those two days combined pale in […]

Webinar: How Tacit Knowledge uses SAP Hybris to deepen shopper engagement and increase eCommerce sales for ghd Hair.

November 14th, 2017|Comments Off on Webinar: How Tacit Knowledge uses SAP Hybris to deepen shopper engagement and increase eCommerce sales for ghd Hair.

Learn how the global hair accessories brand ghd was able to get the most out of SAP Hybris to drive their business and evolve their marketing efforts through a complete […]

What Retailers Need to Consider Before Developing a Mobile App.

November 13th, 2017|Comments Off on What Retailers Need to Consider Before Developing a Mobile App.

These days, it comes as no surprise when your mom – or grandma – shoots you a text message laden with pictures, emojis and gifs. Most of us have come […]

Are Holiday Shoppers Starting to Take Advice from Big Bird?

October 25th, 2017|Comments Off on Are Holiday Shoppers Starting to Take Advice from Big Bird?

Lining up at the mall at 2 a.m. for the best deals of the year on Black Friday has been an essential part of a typical consumer’s Thanksgiving weekend for […]

How Can Smaller Retailers Keep Up With Industry Giants Post-Purchase?

October 13th, 2017|Comments Off on How Can Smaller Retailers Keep Up With Industry Giants Post-Purchase?

Whether you’re buying food or furniture online, if you’re like most of today’s American consumers, you expect free shipping and returns, speedy refunds and transparency throughout the whole process. To […]

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