How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

January 5th, 2018|Comments Off on How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

Tis the week after Christmas and all through the land, merchants have loads of returns on their hands. That’s especially true for online retailers, and as eCommerce sales continue to soar so do return volumes—posing a major challenge for merchants. […]

Go Ahead & Peek: An Early Look at Holiday Shopping Season Results

December 21st, 2017|Comments Off on Go Ahead & Peek: An Early Look at Holiday Shopping Season Results

Christmas is still a few days away, but traditional and online retailers have already gotten what they wanted this holiday season — and then some. The early numbers are in, and we’re seeing solid year-over-year growth for both traditional and online […]

The Gift That Keeps On Giving: Post-Purchase Strategies

November 30th, 2017|Comments Off on The Gift That Keeps On Giving: Post-Purchase Strategies

Most retailers are on a holiday high right now, watching the cash register ring and the sales add up as a result of all their hard work during the first ten months of the year. And while their heads are […]

How Important Really Is Shipping Speed?

November 17th, 2017|Comments Off on How Important Really Is Shipping Speed?

Many of the world’s largest retailers have recently announced plans to launch same-day or next-day shipping programs for online shoppers – services which typically require pricey investments in facilities, fulfillment staff, customer service and most of all, contracts with expensive […]

Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

November 14th, 2017|Comments Off on Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

Most U.S. retailers consider Black Friday and Cyber Monday their most important shopping events of the entire year, let alone the holiday season. But those two days combined pale in comparison to China’s Singles’ Day holiday, now rebranded as 11.11 […]

Webinar: How Tacit Knowledge uses SAP Hybris to deepen shopper engagement and increase eCommerce sales for ghd Hair.

November 14th, 2017|Comments Off on Webinar: How Tacit Knowledge uses SAP Hybris to deepen shopper engagement and increase eCommerce sales for ghd Hair.

Learn how the global hair accessories brand ghd was able to get the most out of SAP Hybris to drive their business and evolve their marketing efforts through a complete digital transformation. Spencer Hudson, Global Technical Solutions Manager, ghd Hair Stuart Jeffrey, […]

What Retailers Need to Consider Before Developing a Mobile App.

November 13th, 2017|Comments Off on What Retailers Need to Consider Before Developing a Mobile App.

These days, it comes as no surprise when your mom – or grandma – shoots you a text message laden with pictures, emojis and gifs. Most of us have come to think of our smartphones as an inseparable part of […]

Are Holiday Shoppers Starting to Take Advice from Big Bird?

October 25th, 2017|Comments Off on Are Holiday Shoppers Starting to Take Advice from Big Bird?

Lining up at the mall at 2 a.m. for the best deals of the year on Black Friday has been an essential part of a typical consumer’s Thanksgiving weekend for decades. And more recently, shoppers have been going online to […]

How Can Smaller Retailers Keep Up With Industry Giants Post-Purchase?

October 13th, 2017|Comments Off on How Can Smaller Retailers Keep Up With Industry Giants Post-Purchase?

Whether you’re buying food or furniture online, if you’re like most of today’s American consumers, you expect free shipping and returns, speedy refunds and transparency throughout the whole process. To be successful in today’s competitive retail landscape, companies must provide […]

Maximizing opportunities to turn returns into greater profit and customer satisfaction.

October 12th, 2017|Comments Off on Maximizing opportunities to turn returns into greater profit and customer satisfaction.

Newgistics recently conducted a survey of 100 leaders in online retail to find out how well they’re managing returns. The results might surprise you. Download the infographic here.

Don’t Focus Online or Offline This Holiday Season: Think Omni-Channel

October 9th, 2017|Comments Off on Don’t Focus Online or Offline This Holiday Season: Think Omni-Channel

The debate over retail’s future is once again at the forefront this peak season as former holiday heavyweights like RadioShack struggle while shoppers turn online to Amazon and others. But people who are asking if the future of retail will […]

Instagram: The New-Age Magazine Catalogue?

September 25th, 2017|Comments Off on Instagram: The New-Age Magazine Catalogue?

In a world where online shopping is as familiar and easy as tying your shoes every morning, it’s inevitable that consumer habits have quickly evolved. Did people 30 years ago think that shoppers would be ordering household items through a […]

Pitney Bowes Expands Capabilities in Growing eCommerce and Parcel Services Space with Acquisition of Newgistics, Inc.

September 6th, 2017|Comments Off on Pitney Bowes Expands Capabilities in Growing eCommerce and Parcel Services Space with Acquisition of Newgistics, Inc.

Acquisition augmented by organic expansion of presort and parcel services for enterprises and SMBs STAMFORD, CT, September, 6 2017 – Pitney Bowes (NYSE:PBI), a global technology company that provides innovative products and solutions to power commerce, today announced that it has […]

Summer’s Gone: Are You Ready for the Holidays?

September 6th, 2017|Comments Off on Summer’s Gone: Are You Ready for the Holidays?

With another Labor Day weekend in the books and the symbolic end of summer behind us, we just have one question… Are you ready for the holidays?! For the average Joe it might be a little too early to blast […]

Selecting an eCommerce Platform 2017: Look for the 5 M’s

August 19th, 2017|Comments Off on Selecting an eCommerce Platform 2017: Look for the 5 M’s

eCommerce is a young market that has evolved significantly over the past two decades. We’ve already seen many change cycles in the technology that powers online retail, due in large part to the rapid pace of technical innovation and the […]

Peak Season Preparedness: Efficient eCommerce Returns Make for Happier Holidays

August 1st, 2017|Comments Off on Peak Season Preparedness: Efficient eCommerce Returns Make for Happier Holidays

Everyone’s heard the adage: the customer is always right. While that may not always be the case, they’re still the customer and there’s no denying that their desires and expectations play a significant role in the success of any business. […]

The Key to a Great Online Shopping Experience? Getting Personal.

July 29th, 2017|Comments Off on The Key to a Great Online Shopping Experience? Getting Personal.

When a shopper visits a brick-and-mortar store, sales associates can engage in personal conversations to determine their needs and recommend products to consider: a totally personal, unique experience for each customer. In the age of digital commerce, with customers behind device […]

Introducing CyberSource’s SAP Hybris Extension

July 26th, 2017|Comments Off on Introducing CyberSource’s SAP Hybris Extension

In an industry that must innovate as quickly as consumer preferences change, digital commerce professionals are continuously updating their sites to make the back-end as efficient and feature rich as possible – while providing an unparalleled customer experience on the […]

eCommerce Sector: Adding More Jobs than Traditional Retail is losing?

July 20th, 2017|Comments Off on eCommerce Sector: Adding More Jobs than Traditional Retail is losing?

The age of the brick-and-mortar retail store is far from over, but there’s no denying that the boom of the eCommerce industry has led to job cuts in traditional retail. While the workforce at traditional retailers has dwindled over the […]

For Retailers, It’s Back-to-School Already

July 8th, 2017|Comments Off on For Retailers, It’s Back-to-School Already

Summer is here and another school year is behind us. As students nationwide kick-off a summer spent with days of endless relaxation and soaking up the sun, retailers and brands are beginning to heat up in preparation for another busy […]

IRCE 2017: A Home Run for eCommerce Professionals

June 16th, 2017|Comments Off on IRCE 2017: A Home Run for eCommerce Professionals

We’re back from another successful week in Chicago at the annual Internet Retailer Conference & Exhibition – an event that continues to crush the ball out of the park. Much like the hometown, World Series Champion Chicago Cubs didn’t let […]

SmartLabel+: Using Returns to Bring the Brand Experience Full Circle

June 6th, 2017|Comments Off on SmartLabel+: Using Returns to Bring the Brand Experience Full Circle

Historically, the returns process was an aspect of online retail that appeared low on the priority list for retailers. At the inception of e-commerce, brands were highly focused on making the front-end shopping experience as seamless as possible for customers […]

Newgistics’ Tacit Knowledge Partners with Annex Cloud

June 5th, 2017|Comments Off on Newgistics’ Tacit Knowledge Partners with Annex Cloud

Newgistics’ Tacit Knowledge Enhances Customer Loyalty, Referral Marketing, and User Generated Content on the ncommerce Platform with the Annex Cloud Partnership Leader in Transforming Browsers into Loyal Brand Advocates Joins Platform of Best-of-Breed eCommerce Technologies AUSTIN, Texas – June 6, 2017 – […]

Newgistics Launches SmartLabel+

June 5th, 2017|Comments Off on Newgistics Launches SmartLabel+

Reduces Friction of eCommerce. Enhanced SmartLabel Solution Helps Transform Product Returns into Returning Customers by Removing Operational Complexities while Improving the Customer Experience for Online Retailers AUSTIN, Texas – June 6, 2017 – Newgistics, a leading provider of end-to-end eCommerce solutions for […]

Newgistics and Deckers Outdoor Team Up for Presentation at IRCE 2017

May 24th, 2017|Comments Off on Newgistics and Deckers Outdoor Team Up for Presentation at IRCE 2017

Driving Profit and Loyalty from eCommerce Returns at Internet Retailer Conference & Expo (IRCE) 2017. Trusted Provider of Digital and Physical E-Commerce Solutions Will Speak and Exhibit at Leading Online Retail Conference AUSTIN, Texas – May 30, 2017 – Newgistics, a leading […]

Free Returns Lead to Repeat Business from Brand Loyalists

May 11th, 2017|Comments Off on Free Returns Lead to Repeat Business from Brand Loyalists

While they’re not typically regarded as the most glamorous aspect of eCommerce, free returns are not going away anytime soon and can offer unique opportunities to win over and retain customers. Think about it. If you buy an item online […]

Mother’s Day Shoppers Increasingly Go Online

May 11th, 2017|Comments Off on Mother’s Day Shoppers Increasingly Go Online

Believe it or not, Mother’s Day is right around the corner. It feels like just yesterday we were celebrating the New Year and now, sons and daughters around the country are gearing up to show the special lady (or ladies) […]

Artificial Intelligence (AI) Changing Online Retail: What’s Next?

May 4th, 2017|Comments Off on Artificial Intelligence (AI) Changing Online Retail: What’s Next?

We all know the saying: April showers bring May flowers. Well, as we prepare for the May flowers to blossom, we realize that it rains innovation every month (not just April) in the e-commerce industry. As customer expectations change as […]

Free vs. Fast: Which Wins the Faceoff in eCommerce Shipping?

April 25th, 2017|Comments Off on Free vs. Fast: Which Wins the Faceoff in eCommerce Shipping?

Consumers have the potential to drive demand in nearly every industry, and in the e-commerce world they’re speaking loud and clear when it comes to how they want their purchases delivered – free and fast. But when you put speed […]

SAP Hybris Recognized as a Leader in B2C and B2B Commerce Suites

April 18th, 2017|Comments Off on SAP Hybris Recognized as a Leader in B2C and B2B Commerce Suites

Congratulations are in order for our partners at SAP Hybris – they’ve once again been recognized by independent analysts for their leading eCommerce technology. In two recent reports by Forrester Research – “The Forrester Wave™: B2C Commerce Suites, Q1 2017” […]

Newgistics Hires Retail and Digital Commerce Veteran Stuart Spiegel as CMO

April 12th, 2017|Comments Off on Newgistics Hires Retail and Digital Commerce Veteran Stuart Spiegel as CMO

Leader in Omni-Channel Solutions that Span the Physical and Digital Sides of Commerce Taps Executive with 30-Years of Retail Experience to Lead Marketing Strategy. AUSTIN, Texas – April 12, 2017 – Newgistics, a leading provider of end-to-end commerce solutions for top […]

Multichannel Merchant Report: eCommerce Returns Help Shape the Customer Experience

March 30th, 2017|Comments Off on Multichannel Merchant Report: eCommerce Returns Help Shape the Customer Experience

Download this free report sponsored by Newgistics to discover how merchants are improving the returns process to enhance both customer satisfaction and efficiency. Click here to down load the report.

Newgistics Joins Online Retailers for Panel on “Winning in the Second Half” at Operations Summit 2017

March 24th, 2017|Comments Off on Newgistics Joins Online Retailers for Panel on “Winning in the Second Half” at Operations Summit 2017

Session with Boot Barn, Tie Bar and Supply Chain Consulting Highlights how to Strengthen the Post-Purchase Experience to Drive More Sales and Promote Repeat Customers AUSTIN, Texas – March 24, 2017 – Newgistics, a leading provider of end-to-end commerce solutions for […]

Shoptalk 2017: Come See Self-Driving eCommerce in Action!

March 20th, 2017|Comments Off on Shoptalk 2017: Come See Self-Driving eCommerce in Action!

It’s been a busy month so far. This week, we’re at Shoptalk in Las Vegas! We’re looking forward to adding to the excitement around the event by showcasing our all-in-one eCommerce engine for the 5,000+ attendees. This morning, Chris Andrasick, the […]

Solstice Sunglasses Selects Newgistics’ ncommerce Platform to Power its eCommerce Site

March 17th, 2017|Comments Off on Solstice Sunglasses Selects Newgistics’ ncommerce Platform to Power its eCommerce Site

Luxury Sport Performance Sunglass Retailer Readies for High Growth with Newgistics’ Best-of-Breed Approach LAS VEGAS – Shoptalk – March 20, 2017 – Newgistics, a leading provider of end-to-end commerce solutions for top retailers and brands, today announced that […]

Newgistics’ Tacit Knowledge Amplience Partnership Strengthens Retail Engagement on the ncommerce Platform.

March 17th, 2017|Comments Off on Newgistics’ Tacit Knowledge Amplience Partnership Strengthens Retail Engagement on the ncommerce Platform.

Pioneer in Blending Content and Commerce Joins Platform of Leading eCommerce Technologies LAS VEGAS – Shoptalk – March 20, 2017 – Tacit Knowledge, a Newgistics company, today announced that it has entered into a strategic partnership with Amplience, […]

Newgistics to Demo ncommerce, its Best-of-Breed eCommerce Platform at Shoptalk 2017

March 16th, 2017|Comments Off on Newgistics to Demo ncommerce, its Best-of-Breed eCommerce Platform at Shoptalk 2017

Presentation Will Focus on Elevating the Art of Retail with Self-Driving Commerce™ and Unveil New ncommerce Partnerships. AUSTIN, Texas – March 16, 2017 – Newgistics, a leading provider of end-to-end commerce solutions for top retailers and brands, today announced that it […]

Home Delivery World 2017: Using Returns to Increase Sales

March 14th, 2017|Comments Off on Home Delivery World 2017: Using Returns to Increase Sales

It’s that time of year! We’re heading to Atlanta this week for Home Delivery World, the best event of the year for covering the entire delivery cycle. On Tuesday, March 14, 2017 at 11am, Newgistics VP of Sales Jim VanderMeer will […]

Newgistics and Fashion Brand Tobi Deliver Session on Perfecting eCommerce Returns at Home Delivery World 2017

March 13th, 2017|Comments Off on Newgistics and Fashion Brand Tobi Deliver Session on Perfecting eCommerce Returns at Home Delivery World 2017

Conference Session Shows Retailers How Free Returns Pay for Themselves While Delivering Exceptional Brand Experiences to Customers AUSTIN, Texas – March 13, 2017 – Newgistics, a leading provider of end-to-end commerce solutions for top retailers and brands, today announced that […]

The “Last Mile” of Retail is the Most Important One

March 3rd, 2017|Comments Off on The “Last Mile” of Retail is the Most Important One

When it comes to retail, the “last mile” – fulfillment, delivery, returns, and the post-purchase experience – presents a variety of unique opportunities for retailers. When carried out correctly, retailers can use the last mile to establish personal connections with […]

SAP Hybris 6.3 has Arrived!

February 24th, 2017|Comments Off on SAP Hybris 6.3 has Arrived!

Our experience with SAP Hybris runs deep and includes implementations in twelve countries, social commerce development to support affiliate-selling models, and deep integrations with complementary solutions. As with all technologies we embrace, we are committed to maintaining unrivaled expertise in […]

Shoppers Want Convenience: Retailers Need to be Online

February 15th, 2017|Comments Off on Shoppers Want Convenience: Retailers Need to be Online

It should come as no surprise that shoppers are moving away from traditional retail in favor of shopping online or through other non-store channels like mail-order catalogs, telephone sales and other direct-to-consumer channels. Shopping from home is easier, free […]

Shoppers Want Convenience: Retailers Need to be Online

February 15th, 2017|Comments Off on Shoppers Want Convenience: Retailers Need to be Online

It should come as no surprise that shoppers are moving away from traditional retail in favor of shopping online or through other non-store channels like mail-order catalogs, telephone sales and other direct-to-consumer channels. Shopping from home is easier, free […]

To Compete in Retail Today, You Must Think Like a Digital Native

February 8th, 2017|Comments Off on To Compete in Retail Today, You Must Think Like a Digital Native

This year’s BIG Show was big indeed with a lot of must-see booths and new technology announcements. But there was one major theme that stuck with us (and something we touched upon briefly in a recent post): to compete in […]

Site Performance and Self-Driving Commerce

January 27th, 2017|Comments Off on Site Performance and Self-Driving Commerce

Online retailers spend all year getting ready for the deluge of traffic they face during the holiday season. This year, Cyber Monday marked the single largest online sales day ever in the U.S. – handily beating last year’s record by […]

Back from the Big Apple: 2017 NRF Big Show Highlights

January 20th, 2017|Comments Off on Back from the Big Apple: 2017 NRF Big Show Highlights

We’re back in Austin after another exciting trip to New York City for the National Retail Federation’s annual conference, Retail’s BIG Show. Originally launched in 1911 (yes, you read that correctly!), the BIG Show is exactly that – the biggest […]

Holiday Return Stats for 2016 Shopping Season

January 11th, 2017|Comments Off on Holiday Return Stats for 2016 Shopping Season

Influx of online sales: total eCommerce sales reached nearly $80 billion from November 1 through December 21 (source: Adobe Digital Insights) eCommerce will account for 10% of total retail sales in 2018, up from 7.8% in 2015 (source: US Census […]

Video: ghd

January 11th, 2017|Comments Off on Video: ghd

ghd is an award-winning hair styling brand on a mission to create good hair days. The brand’s scientists work closely with stylists to develop innovative & patented technologies. Our engineers applied Tacit Knowledge’s proprietary techniques in creating a site that […]

The Upside of Holiday Returns

January 7th, 2017|Comments Off on The Upside of Holiday Returns

Only about 10 percent of all holiday purchases are returned, but when it comes to online orders, that number can triple to 30 percent, according to the National Retail Federation. As etailers look cheerfully at surging sales from the fourth […]

Experts Optimistic about Holiday Sales

December 20th, 2016|Comments Off on Experts Optimistic about Holiday Sales

As we enter the final days of the 2016 holiday shopping season, we thought we’d look at what these final days might bring. Overall, there seems to be a sense of optimism among store-based retailers. Greg Maloney, Americas CEO for […]

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