How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

January 5th, 2018|Comments Off on How to Have a Happy Holiday Returns Season – and Keep the Goodwill Going Year-Round

Tis the week after Christmas and all through the land, merchants have loads of returns on their hands. That’s especially true for online retailers, and as eCommerce sales continue to soar so do return volumes—posing a major challenge for merchants. […]

Go Ahead & Peek: An Early Look at Holiday Shopping Season Results

December 21st, 2017|Comments Off on Go Ahead & Peek: An Early Look at Holiday Shopping Season Results

Christmas is still a few days away, but traditional and online retailers have already gotten what they wanted this holiday season — and then some. The early numbers are in, and we’re seeing solid year-over-year growth for both traditional and online […]

The Gift That Keeps On Giving: Post-Purchase Strategies

November 30th, 2017|Comments Off on The Gift That Keeps On Giving: Post-Purchase Strategies

Most retailers are on a holiday high right now, watching the cash register ring and the sales add up as a result of all their hard work during the first ten months of the year. And while their heads are […]

How Important Really Is Shipping Speed?

November 17th, 2017|Comments Off on How Important Really Is Shipping Speed?

Many of the world’s largest retailers have recently announced plans to launch same-day or next-day shipping programs for online shoppers – services which typically require pricey investments in facilities, fulfillment staff, customer service and most of all, contracts with expensive […]

Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

November 14th, 2017|Comments Off on Singles’ Day 11.11 Just Raked in $25B and Deserves Your Attention

Most U.S. retailers consider Black Friday and Cyber Monday their most important shopping events of the entire year, let alone the holiday season. But those two days combined pale in comparison to China’s Singles’ Day holiday, now rebranded as 11.11 […]

What Retailers Need to Consider Before Developing a Mobile App.

November 13th, 2017|Comments Off on What Retailers Need to Consider Before Developing a Mobile App.

These days, it comes as no surprise when your mom – or grandma – shoots you a text message laden with pictures, emojis and gifs. Most of us have come to think of our smartphones as an inseparable part of […]

Are Holiday Shoppers Starting to Take Advice from Big Bird?

October 25th, 2017|Comments Off on Are Holiday Shoppers Starting to Take Advice from Big Bird?

Lining up at the mall at 2 a.m. for the best deals of the year on Black Friday has been an essential part of a typical consumer’s Thanksgiving weekend for decades. And more recently, shoppers have been going online to […]

How Can Smaller Retailers Keep Up With Industry Giants Post-Purchase?

October 13th, 2017|Comments Off on How Can Smaller Retailers Keep Up With Industry Giants Post-Purchase?

Whether you’re buying food or furniture online, if you’re like most of today’s American consumers, you expect free shipping and returns, speedy refunds and transparency throughout the whole process. To be successful in today’s competitive retail landscape, companies must provide […]

Maximizing opportunities to turn returns into greater profit and customer satisfaction.

October 12th, 2017|Comments Off on Maximizing opportunities to turn returns into greater profit and customer satisfaction.

Newgistics recently conducted a survey of 100 leaders in online retail to find out how well they’re managing returns. The results might surprise you. Download the infographic here.

Don’t Focus Online or Offline This Holiday Season: Think Omni-Channel

October 9th, 2017|Comments Off on Don’t Focus Online or Offline This Holiday Season: Think Omni-Channel

The debate over retail’s future is once again at the forefront this peak season as former holiday heavyweights like RadioShack struggle while shoppers turn online to Amazon and others. But people who are asking if the future of retail will […]

Instagram: The New-Age Magazine Catalogue?

September 25th, 2017|Comments Off on Instagram: The New-Age Magazine Catalogue?

In a world where online shopping is as familiar and easy as tying your shoes every morning, it’s inevitable that consumer habits have quickly evolved. Did people 30 years ago think that shoppers would be ordering household items through a […]

Summer’s Gone: Are You Ready for the Holidays?

September 6th, 2017|Comments Off on Summer’s Gone: Are You Ready for the Holidays?

With another Labor Day weekend in the books and the symbolic end of summer behind us, we just have one question… Are you ready for the holidays?! For the average Joe it might be a little too early to blast […]

Selecting an eCommerce Platform 2017: Look for the 5 M’s

August 19th, 2017|Comments Off on Selecting an eCommerce Platform 2017: Look for the 5 M’s

eCommerce is a young market that has evolved significantly over the past two decades. We’ve already seen many change cycles in the technology that powers online retail, due in large part to the rapid pace of technical innovation and the […]

Peak Season Preparedness: Efficient eCommerce Returns Make for Happier Holidays

August 1st, 2017|Comments Off on Peak Season Preparedness: Efficient eCommerce Returns Make for Happier Holidays

Everyone’s heard the adage: the customer is always right. While that may not always be the case, they’re still the customer and there’s no denying that their desires and expectations play a significant role in the success of any business. […]

The Key to a Great Online Shopping Experience? Getting Personal.

July 29th, 2017|Comments Off on The Key to a Great Online Shopping Experience? Getting Personal.

When a shopper visits a brick-and-mortar store, sales associates can engage in personal conversations to determine their needs and recommend products to consider: a totally personal, unique experience for each customer. In the age of digital commerce, with customers behind device […]

Introducing CyberSource’s SAP Hybris Extension

July 26th, 2017|Comments Off on Introducing CyberSource’s SAP Hybris Extension

In an industry that must innovate as quickly as consumer preferences change, digital commerce professionals are continuously updating their sites to make the back-end as efficient and feature rich as possible – while providing an unparalleled customer experience on the […]

eCommerce Sector: Adding More Jobs than Traditional Retail is losing?

July 20th, 2017|Comments Off on eCommerce Sector: Adding More Jobs than Traditional Retail is losing?

The age of the brick-and-mortar retail store is far from over, but there’s no denying that the boom of the eCommerce industry has led to job cuts in traditional retail. While the workforce at traditional retailers has dwindled over the […]

For Retailers, It’s Back-to-School Already

July 8th, 2017|Comments Off on For Retailers, It’s Back-to-School Already

Summer is here and another school year is behind us. As students nationwide kick-off a summer spent with days of endless relaxation and soaking up the sun, retailers and brands are beginning to heat up in preparation for another busy […]

IRCE 2017: A Home Run for eCommerce Professionals

June 16th, 2017|Comments Off on IRCE 2017: A Home Run for eCommerce Professionals

We’re back from another successful week in Chicago at the annual Internet Retailer Conference & Exhibition – an event that continues to crush the ball out of the park. Much like the hometown, World Series Champion Chicago Cubs didn’t let […]

Free Returns Lead to Repeat Business from Brand Loyalists

May 11th, 2017|Comments Off on Free Returns Lead to Repeat Business from Brand Loyalists

While they’re not typically regarded as the most glamorous aspect of eCommerce, free returns are not going away anytime soon and can offer unique opportunities to win over and retain customers. Think about it. If you buy an item online […]

Mother’s Day Shoppers Increasingly Go Online

May 11th, 2017|Comments Off on Mother’s Day Shoppers Increasingly Go Online

Believe it or not, Mother’s Day is right around the corner. It feels like just yesterday we were celebrating the New Year and now, sons and daughters around the country are gearing up to show the special lady (or ladies) […]

Artificial Intelligence (AI) Changing Online Retail: What’s Next?

May 4th, 2017|Comments Off on Artificial Intelligence (AI) Changing Online Retail: What’s Next?

We all know the saying: April showers bring May flowers. Well, as we prepare for the May flowers to blossom, we realize that it rains innovation every month (not just April) in the e-commerce industry. As customer expectations change as […]

Free vs. Fast: Which Wins the Faceoff in eCommerce Shipping?

April 25th, 2017|Comments Off on Free vs. Fast: Which Wins the Faceoff in eCommerce Shipping?

Consumers have the potential to drive demand in nearly every industry, and in the e-commerce world they’re speaking loud and clear when it comes to how they want their purchases delivered – free and fast. But when you put speed […]

SAP Hybris Recognized as a Leader in B2C and B2B Commerce Suites

April 18th, 2017|Comments Off on SAP Hybris Recognized as a Leader in B2C and B2B Commerce Suites

Congratulations are in order for our partners at SAP Hybris – they’ve once again been recognized by independent analysts for their leading eCommerce technology. In two recent reports by Forrester Research – “The Forrester Wave™: B2C Commerce Suites, Q1 2017” […]

Multichannel Merchant Report: eCommerce Returns Help Shape the Customer Experience

March 30th, 2017|Comments Off on Multichannel Merchant Report: eCommerce Returns Help Shape the Customer Experience

Download this free report sponsored by Newgistics to discover how merchants are improving the returns process to enhance both customer satisfaction and efficiency. Click here to down load the report.

Shoptalk 2017: Come See Self-Driving eCommerce in Action!

March 20th, 2017|Comments Off on Shoptalk 2017: Come See Self-Driving eCommerce in Action!

It’s been a busy month so far. This week, we’re at Shoptalk in Las Vegas! We’re looking forward to adding to the excitement around the event by showcasing our all-in-one eCommerce engine for the 5,000+ attendees. This morning, Chris Andrasick, the […]

Home Delivery World 2017: Using Returns to Increase Sales

March 14th, 2017|Comments Off on Home Delivery World 2017: Using Returns to Increase Sales

It’s that time of year! We’re heading to Atlanta this week for Home Delivery World, the best event of the year for covering the entire delivery cycle. On Tuesday, March 14, 2017 at 11am, Newgistics VP of Sales Jim VanderMeer will […]

The “Last Mile” of Retail is the Most Important One

March 3rd, 2017|Comments Off on The “Last Mile” of Retail is the Most Important One

When it comes to retail, the “last mile” – fulfillment, delivery, returns, and the post-purchase experience – presents a variety of unique opportunities for retailers. When carried out correctly, retailers can use the last mile to establish personal connections with […]

SAP Hybris 6.3 has Arrived!

February 24th, 2017|Comments Off on SAP Hybris 6.3 has Arrived!

Our experience with SAP Hybris runs deep and includes implementations in twelve countries, social commerce development to support affiliate-selling models, and deep integrations with complementary solutions. As with all technologies we embrace, we are committed to maintaining unrivaled expertise in […]

Shoppers Want Convenience: Retailers Need to be Online

February 15th, 2017|Comments Off on Shoppers Want Convenience: Retailers Need to be Online

It should come as no surprise that shoppers are moving away from traditional retail in favor of shopping online or through other non-store channels like mail-order catalogs, telephone sales and other direct-to-consumer channels. Shopping from home is easier, free […]

Shoppers Want Convenience: Retailers Need to be Online

February 15th, 2017|Comments Off on Shoppers Want Convenience: Retailers Need to be Online

It should come as no surprise that shoppers are moving away from traditional retail in favor of shopping online or through other non-store channels like mail-order catalogs, telephone sales and other direct-to-consumer channels. Shopping from home is easier, free […]

To Compete in Retail Today, You Must Think Like a Digital Native

February 8th, 2017|Comments Off on To Compete in Retail Today, You Must Think Like a Digital Native

This year’s BIG Show was big indeed with a lot of must-see booths and new technology announcements. But there was one major theme that stuck with us (and something we touched upon briefly in a recent post): to compete in […]

Site Performance and Self-Driving Commerce

January 27th, 2017|Comments Off on Site Performance and Self-Driving Commerce

Online retailers spend all year getting ready for the deluge of traffic they face during the holiday season. This year, Cyber Monday marked the single largest online sales day ever in the U.S. – handily beating last year’s record by […]

Back from the Big Apple: 2017 NRF Big Show Highlights

January 20th, 2017|Comments Off on Back from the Big Apple: 2017 NRF Big Show Highlights

We’re back in Austin after another exciting trip to New York City for the National Retail Federation’s annual conference, Retail’s BIG Show. Originally launched in 1911 (yes, you read that correctly!), the BIG Show is exactly that – the biggest […]

Holiday Return Stats for 2016 Shopping Season

January 11th, 2017|Comments Off on Holiday Return Stats for 2016 Shopping Season

Influx of online sales: total eCommerce sales reached nearly $80 billion from November 1 through December 21 (source: Adobe Digital Insights) eCommerce will account for 10% of total retail sales in 2018, up from 7.8% in 2015 (source: US Census […]

Video: ghd

January 11th, 2017|Comments Off on Video: ghd

ghd is an award-winning hair styling brand on a mission to create good hair days. The brand’s scientists work closely with stylists to develop innovative & patented technologies. Our engineers applied Tacit Knowledge’s proprietary techniques in creating a site that […]

Experts Optimistic about Holiday Sales

December 20th, 2016|Comments Off on Experts Optimistic about Holiday Sales

As we enter the final days of the 2016 holiday shopping season, we thought we’d look at what these final days might bring. Overall, there seems to be a sense of optimism among store-based retailers. Greg Maloney, Americas CEO for […]

Why Now is the Time to Review Your Delivery Carrier Agreements

November 18th, 2016|Comments Off on Why Now is the Time to Review Your Delivery Carrier Agreements

Just as the chaos from the holiday shopping season begins to settle down, e-retailers will find themselves confronting a new challenge – shipping rate and fee structure changes from the major carriers. UPS and FedEx have announced their shipping rates […]

There’s a Holiday Party on Your Site and Everyone’s Invited!

November 11th, 2016|Comments Off on There’s a Holiday Party on Your Site and Everyone’s Invited!

It’s almost hard to remember the last time there wasn’t a significant year-over-year increases in online holiday sales. In keeping with holiday tradition, we’re going to see records fall again this year, but with one major milestone to boot. According to […]

The Demise of Black Friday

October 28th, 2016|Comments Off on The Demise of Black Friday

Historically, Black Friday has always been the biggest retail sales day of the year. It’s the one day where retailers’ financials can almost instantly go from red to black, and for many consumers, waking up at dawn, standing in long […]

Don’t Lose Repeat Buyers Due to Slow Returns

October 25th, 2016|Comments Off on Don’t Lose Repeat Buyers Due to Slow Returns

A key objective for retailers is to turn customers into repeat buyers and, according to the results from a Bizrate Insights study conducted earlier this month, it appears that the secret to repeat success may lie in returns processing. This […]

Life of a Growing E-Tailer: When to Outsource Fulfillment

October 10th, 2016|Comments Off on Life of a Growing E-Tailer: When to Outsource Fulfillment

Building an online retail operation from the ground up is challenging but rewarding, and every day is full of big decisions that will influence growth and success. Perhaps one of the biggest turning-points for a growing e-tailer is the decision […]

What Consumer Mobile App Usage Means for Retailers

October 1st, 2016|Comments Off on What Consumer Mobile App Usage Means for Retailers

It’s no secret that mobile device use is rapidly on the rise, but did you know that consumers are now spending a whopping 75 percent of their online time (that’s three out of every four minutes) on mobile devices? comScore […]

eMarketer Shares What to Expect this Holiday Season

September 14th, 2016|Comments Off on eMarketer Shares What to Expect this Holiday Season

Last week, eMarketer hosted a webinar to share the firm’s online holiday shopping forecast and trends for the 2016 season. While overall U.S. retail sales will grow by a tepid 3.1 percent during the 2016 holiday season, retail ecommerce sales […]

Deck the Halls for Fall: It’s Holiday eCommerce Ramp-up Time!

September 9th, 2016|Comments Off on Deck the Halls for Fall: It’s Holiday eCommerce Ramp-up Time!

Labor Day has come and gone, the days are getting shorter and in the retail world, it’s time to get down to business and ensure you’re ready for the peak Holiday eCommerce season. There’s a lot to get done, but […]

Ensuring Subscription eCommerce Service Success

August 19th, 2016|Comments Off on Ensuring Subscription eCommerce Service Success

Subscription eCommerce services like Birchbox and Dollar Shave Club have certainly hit their stride. According to a new article from Multichannel Merchant, “The State of Subscription Box Services,” there are currently more than 2,000 subscription box services in operations this […]

Holiday Planning with Internet Retailer’s Handbook

August 15th, 2016|Comments Off on Holiday Planning with Internet Retailer’s Handbook

Most people are still focused on summer fun right now, but if you’re in the retail or eCommerce world, it’s prime time for holiday planning. That’s why Internet Retailer dedicated half of its August issue to a “Handbook for the […]

Retailers: Don’t Get Duped by DIM Weight Pricing

August 10th, 2016|Comments Off on Retailers: Don’t Get Duped by DIM Weight Pricing

Last year, UPS and FedEx began implementing dimensional (DIM) weight for all ground parcels directly impacting retailers. Dimensional weight, also referred to as DIM, is a pricing technique that uses an estimated weight that is calculated from the length, width […]

How to Overcome Reverse Supply Chain Challenges

August 9th, 2016|Comments Off on How to Overcome Reverse Supply Chain Challenges

While some retailers have perfected supply chain logistics, many still struggle with the other side – dealing with reverse supply chain, more commonly referred to as parcel returns. As retailers focus on growing omnichannel capabilities in order to meet customer […]

The Sun Is Hot and so is Back-to-School Shopping!

July 27th, 2016|Comments Off on The Sun Is Hot and so is Back-to-School Shopping!

With school out for the summer, retailers and consumers alike are gearing up for the Back-to-School shopping season – which has already started for some shoppers. Take a look at some Back-to-School shopping trends we see for […]

5 Ways AI Can Make Ecommerce Self-Driving

July 22nd, 2016|Comments Off on 5 Ways AI Can Make Ecommerce Self-Driving

The concept of self-driving is getting a lot of attention these days. But it’s usually related to tech companies with a focus on AI like Google, auto makers like Ford and Toyota, and of course Tesla, whose expertise lies somewhere […]

Back-to-School Shopping is in Full Swing for 2016

July 15th, 2016|Comments Off on Back-to-School Shopping is in Full Swing for 2016

Back-to-school shopping began early this year, with 5 percent of shoppers checking out their shopping carts as early as April – when students were still in class. But shoppers are only just now finding their stride. The real surge in […]

FitForCommerce Offers Advice for a Winning Approach to Content & Commerce

July 8th, 2016|Comments Off on FitForCommerce Offers Advice for a Winning Approach to Content & Commerce

When it comes to digital commerce, content is essential to delivering an optimal experience that both differentiates your brand and translates to sales. This content can come in many forms – product descriptions, rating and reviews, images, email marketing, recommendations, […]

Today’s Online Spending Signals a Happy Holiday Season

June 22nd, 2016|Comments Off on Today’s Online Spending Signals a Happy Holiday Season

Online spending took a turn for the better in April, setting the stage for a robust holiday shopping season for retailers. According to Gian Fulgoni, chairman emeritus at comScore, strong ecommerce growth in the spring likely bodes well for retailers […]

Post-IRCE Reflections: The Site of the ncommerce Launch

June 16th, 2016|Comments Off on Post-IRCE Reflections: The Site of the ncommerce Launch

The 12th annual Internet Retailer Conference + Exhibition (IRCE) was an exciting event for Newgistics. We headed to Chicago from June 7-10 to mingle with 10,000 of our eCommerce peers and attend sessions by some of the brightest minds in […]

The Biggest Online Trends Impacting Retailers

June 14th, 2016|Comments Off on The Biggest Online Trends Impacting Retailers

Kleiner, Perkins, Caufield & Byers partner Mary Meeker’s annual Internet Trends report is one of the most highly anticipated reports in the tech industry. The extremely thorough (213 slides to be exact) report can be a little daunting to go […]

Newgistics’ Tacit Knowledge Unveils ncommerce to Elevate the Art of Retail with Self-Driving Commerce™

June 3rd, 2016|Comments Off on Newgistics’ Tacit Knowledge Unveils ncommerce to Elevate the Art of Retail with Self-Driving Commerce™

Powered by SAP® Hybris® Commerce and enhanced by Newgistics, ncommerce fuses multiple technology platforms into a single integrated solution AUSTIN, Texas – June 6, 2016 – Tacit Knowledge, a Newgistics Company, today unveiled ncommerce, combining proven technology for retail environments into […]

IRCE Pre-Show: Our Top Picks

June 2nd, 2016|Comments Off on IRCE Pre-Show: Our Top Picks

It’s that time of year again, when we gear up for another Internet Retailer Conference + Exhibition (IRCE). Now in its 12th year, IRCE offers a jam-packed lineup of some of the brightest minds in eCommerce. Taking place in Chicago from […]

Back-to-School Shopping Begins With Students Still in Class

May 25th, 2016|Comments Off on Back-to-School Shopping Begins With Students Still in Class

The last bell hasn’t even rung and back-to-school shoppers are already getting down to business. The back-to-school shopping season continues to start earlier and earlier each year. According to a Bizrate Insights survey of 3,536 online buyers in the United […]

Stop Only Focusing on Today: Tomorrow’s Customer is Just as Important

May 6th, 2016|Comments Off on Stop Only Focusing on Today: Tomorrow’s Customer is Just as Important

The retail industry as a whole is focused on meeting rising customer expectations. But, with retailers hyper-focused on meeting the today’s expectations, is anyone paying attention to how customer expectations will evolve in the near future? While some retailers are […]

Omnichannel brings Omnichallenges

May 4th, 2016|Comments Off on Omnichannel brings Omnichallenges

The retail industry has been talking about “omnichannel” for the past several years. Despite it being one of the most overused buzzwords in retail today, retailers still understand the importance of implementing an omnichannel strategy. In fact, according to a […]

It’s Never too Late (or too Early) to Think about Peak Performance

April 25th, 2016|Comments Off on It’s Never too Late (or too Early) to Think about Peak Performance

Being part of a team that investigates and implements cutting-edge eCommerce technology to make sure customer expectations are always met or exceeded is no doubt a fun and exciting job. But it’s also a tireless one that requires commitment and […]

Customers Expect an App-Like Experience In All Circumstances

April 20th, 2016|Comments Off on Customers Expect an App-Like Experience In All Circumstances

It was a simpler time before Mobilegeddon, the day in May 2015 when Google adjusted its algorithm to favor mobile-friendly sites. Mobilegeddon put pressure on retailers to improve the speed and ease-of-use of their sites. And it’s now become clear […]

Omnichannel Commerce – What’s your Definition?

March 28th, 2016|Comments Off on Omnichannel Commerce – What’s your Definition?

New research from the O Alliance found that many retailers are misconstruing what it truly means to be “omnichannel.” The report, based on data from 150 retail executives, found that many of them consider their companies to be omnichannel as […]

2 Companies Who Scaled Their eCommerce Operations Intelligently

March 18th, 2016|Comments Off on 2 Companies Who Scaled Their eCommerce Operations Intelligently

eCommerce continues to grow and it doesn’t look like it’s slowing down anytime soon. Market research firm eMarketer projected global eCommerce sales will eclipse $3.5 trillion within the next five years, with the Web accounting for 7.3 percent of global […]

3 Things to Consider When Building a B2B Platform | Newgistics

March 4th, 2016|Comments Off on 3 Things to Consider When Building a B2B Platform | Newgistics

By Chris Andrasick Chief Strategy and Innovation Officer, Digital Commerce Over the past few years, focus has been growing around the convergence of digital experiences between business-to-business (B2B) commerce sites and their direct to consumer equivalents (B2C, or business-to-consumer). All users […]

We’re Headed to the Operations Summit!

February 19th, 2016|Comments Off on We’re Headed to the Operations Summit!

In April, the Newgistics team will be headed Cincinnati to the Operations Summit, which this year will focus exclusively on direct-to-customer and omni-channel operations. We’re proud to once again be a sponsor of the show and hope that you have […]

Online Shipping & Returns: An Opportunity to Delight Customers. (Infographic)

February 17th, 2016|Comments Off on Online Shipping & Returns: An Opportunity to Delight Customers. (Infographic)

As more businesses shift online, retailers are taking special care to provide a quality experience to customers at every stage of the e-commerce shopping lifecycle. Yet often they’re forgetting the last few steps of the customer journey. The shopper lifecycle […]

Newgistics’ Patrick Allard Sits Down With Multichannel Merchant to Discuss Omnichannel Returns

February 12th, 2016|Comments Off on Newgistics’ Patrick Allard Sits Down With Multichannel Merchant to Discuss Omnichannel Returns

The 2015 holiday shopping season was a banner year in many ways – especially when it came to omnichannel returns. Newgistics Vice President of Sales and Business Development Patrick Allard recently had the opportunity to sit down with Multichannel Merchant […]

A Look Back at #NRF16

January 29th, 2016|Comments Off on A Look Back at #NRF16

With more than 30,000 attendees, hundreds of sessions and two floors of Expo space, NRF’s 105th Annual Convention – more commonly referred to as the “Big Show” – did not disappoint. There was great energy on the show floor and […]

The Retail Industry is Booming, But Many Retailers Still Struggle to Grow Online.

January 28th, 2016|Comments Off on The Retail Industry is Booming, But Many Retailers Still Struggle to Grow Online.

Shop.org and Forrester Research recently released their annual report, “The State of Retailing Online 2016: Key Metrics, Business Objectives and Mobile,” which will be available for purchase by non-members on February 7. The report shows that while online retail is growing […]

Holiday Returns (Infographic)

January 7th, 2016|Comments Off on Holiday Returns (Infographic)

With the holiday shopping rush behind us and holiday deliveries already made to customers’ doorsteps, holiday returns season is in full swing. Which creates another opportunity to ensure a stellar experience for your customers. In this infographic we take a […]

Wrapping Up the Holidays with Record Deliveries and Stellar Performance

December 16th, 2015|Comments Off on Wrapping Up the Holidays with Record Deliveries and Stellar Performance

With just over a week to go until Christmas, Newgistics is tracking towards a record holiday season. The volume of parcels we’ve processed this year is up significantly compared to the volume we had processed at this point in the […]

Cyber Monday Gaining Over Black Friday in Holiday Sales (Infographic)

December 16th, 2015|Comments Off on Cyber Monday Gaining Over Black Friday in Holiday Sales (Infographic)

Another busy Thanksgiving shopping weekend is behind us and the results are in. Black Friday crowds were thin this year, with shoppers opting to shop online. And with mobile shopping accounting for over 1/3 of all online shopping, it’s clear […]

Infographic: 2015 Holiday Cheer for Retailers

December 15th, 2015|Comments Off on Infographic: 2015 Holiday Cheer for Retailers

One of the best gifts that online retailers can get during the holiday season is data. After spending the better part of the past year researching and implementing new features for their ecommerce sites, they’re put to the test over […]

David vs. Goliath: How B2B SMEs Are Fighting Back

November 25th, 2015|Comments Off on David vs. Goliath: How B2B SMEs Are Fighting Back

Join Tacit Knowledge’s Chief Strategy Officer, Chris Andrasick, and guest Forrester’s VP, Principal Analyst Brian Hopkins for Internet Retailer’s December 8 Webinar In this digital age when B2B customers have come to expect the same seamless digital experience that B2C sites […]

Has Black Friday Lost its Luster?

November 20th, 2015|Comments Off on Has Black Friday Lost its Luster?

In the 1970s, the Friday after Thanksgiving became a regional shopping event known as Black Friday. More than 40 years later, Black Friday is one of the most well-known shopping days in the United States. Shoppers line up hours before […]

A $14 Billion ‘Singles Day’ Sets New Records

November 12th, 2015|Comments Off on A $14 Billion ‘Singles Day’ Sets New Records

Singles Day, the Chinese holiday celebrated every year on November 11, just shattered records as the single largest shopping day in history. In a 24 hour period customers of the Chinese e-commerce giant, Alibaba, made $14.3 billion worth of purchases […]

Retailers Can Expect Another Good Year of Holiday Cheer

October 29th, 2015|Comments Off on Retailers Can Expect Another Good Year of Holiday Cheer

Break out the eggnog, hang your stockings by the chimney with care and tune up your website for peak ready performance – it’s holiday time! And according to the National Retail Federation (NRF), it’s going to be another good […]

Newgistics’ Partner hybris Recognized by Gartner

October 26th, 2015|Comments Off on Newgistics’ Partner hybris Recognized by Gartner

There’s an undeniable link between the digital customer experience and customer loyalty, so it’s no surprise that many retailers continue to focus on fine-tuning and improving the ecommerce experience for their customers. Gartner predicts that by 2018, 70 percent of […]

The WSJ Looks at Alleviating the Strain of Free Returns and Tightening Margins

October 13th, 2015|Comments Off on The WSJ Looks at Alleviating the Strain of Free Returns and Tightening Margins

A large portion of consumers today make online purchasing decisions based on the availability of free returns. In order to remain competitive, retailers are coming to accept this new reality and according to a study released by the National Retail […]

Alibaba Selects Newgistics for U.S. Deliveries

October 7th, 2015|Comments Off on Alibaba Selects Newgistics for U.S. Deliveries

It’s not every day that we get to share news of a partnership with the largest online and mobile commerce company in the world. But we’re having one of those days. This morning, we announced that Alibaba has selected Newgistics to […]

4 Holiday Plans and Tips Online Retailers Should Not Miss

September 30th, 2015|Comments Off on 4 Holiday Plans and Tips Online Retailers Should Not Miss

If we learned anything from last year’s holiday season, it’s that customers expect flexibility, faster parcel delivery, better options and a mobile-friendly experience. It’s safe to assume customers will have those same expectations during this year’s holiday shopping season, but […]

Year-Round Holidays ‘Round the Globe

September 1st, 2015|Comments Off on Year-Round Holidays ‘Round the Globe

We recently came across this infographic from Sociomantic Labs, which beautifully illustrates holiday shopping events across the world. With so much emphasis placed on the upcoming festive holiday season, we thought the infographic was a great reminder that digital commerce […]

Capturing the Impulse Buyer

September 1st, 2015|Comments Off on Capturing the Impulse Buyer

We’ve quickly become an on demand economy, and the results of that shift have spilled over into retail. When a customer has a product in mind that they want to purchase, they want it fast and they want it on […]

Retail TouchPoints Asks “Has Social Commerce Reached a Tipping Point?”

August 7th, 2015|Comments Off on Retail TouchPoints Asks “Has Social Commerce Reached a Tipping Point?”

For nearly a decade, retailers have been trying to analyze, quantify and predict the impact of social media in the commerce space. At one time it was believed that Facebook “likes” and Twitter followers equated to customer loyalty and bolstering […]

eCommerce Holiday Preparations — from Desktop to Doorstep

August 3rd, 2015|Comments Off on eCommerce Holiday Preparations — from Desktop to Doorstep

This holiday season, it’s all about the experience. From the minute a shopper lands on your eCommerce site to the moment they receive their package on their doorstep, experience is crucial across every touchpoint. Here are a few holiday preparations to […]

Are you Mobile Ready?

July 27th, 2015|Comments Off on Are you Mobile Ready?

We knew it was coming. It was only a matter of time before consumers started to rely more on mobile devices to browse and shop with retailers online, and the shift is definitely in full swing. A few recent studies […]

Report: How to Maximize Customer Lifetime Value

July 8th, 2015|Comments Off on Report: How to Maximize Customer Lifetime Value

Customer loyalty is a tricky thing. With so many choices in how, where and with whom we shop, it’s getting increasingly more difficult for retail marketers to attract, engage and retain shoppers. It’s also becoming increasingly more expensive with the […]

Back-to-School Shopping Starts Early

July 2nd, 2015|Comments Off on Back-to-School Shopping Starts Early

Schools across the country have barely closed their doors, but already retailers are gearing up for back-to-school shopping. According to eMarketer’s “Back-to-School Ecommerce Preview 2015” report, U.S. retail sales will grow a relatively strong 4.6% during the core back-to school […]

Analytics: The Glue that Binds the eCommerce Lifecycle

June 26th, 2015|Comments Off on Analytics: The Glue that Binds the eCommerce Lifecycle

Analytics are an important part of knowing and understanding your customers. By gaining a better understanding of your customers, you know their wants and needs, and can ultimately offer them the right products or service at the right time, and […]

IRCE: See you in Chicago

May 29th, 2015|Comments Off on IRCE: See you in Chicago

Internet Retailer Conference & Exhibition (IRCE) kicks off this Tuesday, June 2 and we’re headed to Chicago for the show. Attracting retail trailblazers across industries, attendance is expected to reach 10,000 this year. As we gear up for another quality […]

A Look Back at the 2015 Operations Summit

May 7th, 2015|Comments Off on A Look Back at the 2015 Operations Summit

As a sponsor of this year’s Operations Summit in Louisville, Kentucky, we joined others in the industry to discuss key trends around direct-to-consumer and omni-channel operations and fulfillment. Newgistics’ vice president of sales and business development, Patrick Allard, joined Douglas […]

Diversifying Your Shipping Strategy

April 10th, 2015|Comments Off on Diversifying Your Shipping Strategy

Shipping + Returns Friday, April 10, 2015 3:45 PM In Internet Retailer’s April cover story “Diversifying delivery,” editors Paul Demery and Allison Enright explore the world of e-commerce delivery. Given Newgistics’ long history and unique approach to parcel delivery, this is a […]

Newgistics Leads Panel on Returns at Home Delivery World

April 8th, 2015|Comments Off on Newgistics Leads Panel on Returns at Home Delivery World

Leading Retailers and Delivery Experts Discuss How E-Commerce Returns Can Be an Opportunity to Elevate a Brand, Delight Customers and Drive More Sales AUSTIN, Texas – April 8, 2015 – Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers […]

Springing into April: Internet Retailer and Upcoming Events

April 3rd, 2015|Comments Off on Springing into April: Internet Retailer and Upcoming Events

We’re gearing up for an exciting April that kicked-off this week with an Internet Retailer cover story featuring insights from Newgistics and its customers on “Diversifying Delivery” (stay tuned for another blog on that). We’ll also be doing some traveling […]

Failing to Optimize for DIM Could Cost $550M Per Year

April 2nd, 2015|Comments Off on Failing to Optimize for DIM Could Cost $550M Per Year

Since January, FedEx, UPS and others in the shipping world have broadened their use of dimensional (DIM) weight pricing, eliminating the exemption for packages measuring less than three cubic feet and making DIMs the standard pricing model for most shipments. DIM […]

Inventory Control & Accuracy Affects Customer Satisfaction

March 31st, 2015|Comments Off on Inventory Control & Accuracy Affects Customer Satisfaction

A new survey from supply chain software company JDA Software found that improving inventory control and accuracy is a top priority for companies this year. When asked about the top three ways to improve distribution and warehouse operations, 40 percent […]

New Data: Consumers Dependence on Mobile

March 13th, 2015|Comments Off on New Data: Consumers Dependence on Mobile

At the recent Mobile World Congress in Barcelona, Spain, executives from LinkedIn and Facebook released some compelling data that shows just how big mobile is becoming. “Mobile will continue to drive growth for businesses,” said Lee McCabe, global head of […]

Infographic: E-Commerce Trends & Predictions for 2015

March 9th, 2015|Comments Off on Infographic: E-Commerce Trends & Predictions for 2015

Innovation in e-commerce continues to move fast and furiously, and 2015 is already shaping up to be another exciting year where we’ll see a number of advancements. From hyper-personalization to mobile commerce to global collaboration, here’s a quick recap of […]

Consumers Say Returns Are Key to Shopping Decisions

March 6th, 2015|Comments Off on Consumers Say Returns Are Key to Shopping Decisions

Online retailers have only a few precious touch points with their customers, so it’s important to make sure they all add up to a pleasant experience that meets or exceeds expectations. Returns are too often a forgotten piece of the […]

Delivery as a Differentiator

March 3rd, 2015|Comments Off on Delivery as a Differentiator

The American Customer Satisfaction Index (commonly referred to as ACSI) recently released its Retail Report for 2014 and the findings may surprise you. The report found that consumers are more satisfied with online retailers than they are with brick and […]

eTail West 2015: Another Great Show

February 23rd, 2015|Comments Off on eTail West 2015: Another Great Show

eTail West just wrapped up and, as always, it was an exciting event. Taking place in Palm Springs, February 17-20, eTail West is the event where over 1,800 ecommerce and multi-channel retail innovators come together to discuss the most pressing […]

We’re off to Munich!

February 9th, 2015|Comments Off on We’re off to Munich!

This week, we’re off to Munich for the 2015 hybris Global Partner Summit, which will cover topics ranging from responsive storefronts and SAP integration to updates on the hybris core platform, merchandizing and a new mobile SDK for B2B commerce. […]

2014 Holiday Shopping Trends

January 30th, 2015|Comments Off on 2014 Holiday Shopping Trends

Now that we’ve recovered from the holiday rush, it’s time to take a look back at the 2014 holiday shopping season. What can we learn from 2014 that can be applied to our 2015 strategies? The “Flattening” of the Holiday E-Commerce […]

Greetings from NRF’s BIG Show: Monday Recap

January 13th, 2015|Comments Off on Greetings from NRF’s BIG Show: Monday Recap

Day two of the National Retail Federation’s (NRF) BIG Show is behind us; let’s take a look at some highlights. With this year’s EXPO Hall even bigger and better, we’ve had the chance to explore a wealth of innovative retail […]

Newgistics End-to-End Commerce at NRF’s BIG Show

January 9th, 2015|Comments Off on Newgistics End-to-End Commerce at NRF’s BIG Show

  Leading Logistics and Omni-Channel Commerce Solutions Company to Sponsor and Exhibit at NRF’s Flagship Industry Event AUSTIN, Texas – January 9, 2015 – Newgistics, a leading provider of end-to-end e-commerce solutions for top retailers and brands, today announced its participation as […]

Holiday is Over But Returns are Just Beginning

January 5th, 2015|Comments Off on Holiday is Over But Returns are Just Beginning

2014 was another record breaking year for e-commerce that was capped-off by a particularly strong holiday season, according to comScore’s most recent data. From November 1 to December 21, shoppers in the U.S. spent $48.3 billion online, an increase of […]

The Holiday Season’s Over, But Returns Season is Just Beginning

January 5th, 2015|Comments Off on The Holiday Season’s Over, But Returns Season is Just Beginning

2014 was another record breaking year for e-commerce that was capped-off by a particularly strong holiday season, according to comScore’s most recent data. From November 1 to December 21, shoppers in the U.S. spent $48.3 billion online, an increase of […]

The Age of the Customer: Redefining Engagement

December 18th, 2014|Comments Off on The Age of the Customer: Redefining Engagement

Forrester Research recently published a report authored by Kyle McNabb and Josh Bernoff and entitled, “The eBusiness Professional’s Blueprint for Strategy in the Age of the Customer” (September 2014). The premise of the report is how companies are redefining customer […]

Black Friday & Cyber Monday: A Tale of Two Headlines

December 1st, 2014|Comments Off on Black Friday & Cyber Monday: A Tale of Two Headlines

Black Friday and Cyber Monday, the two most significant days of the year for retailers, are now behind us and the trend towards digital couldn’t be clearer. The Associated Press covered both of these unofficial retail holidays in articles that […]

Enriching Ecommerce: The New Online Storefront

November 17th, 2014|Comments Off on Enriching Ecommerce: The New Online Storefront

Until recently, many e-commerce sites lacked the personal experience a consumer gets when they walk into a brick and mortar store. But, we’ve seen a shift happening within e-commerce where many retailers are offering services traditionally found within physical stores […]

Holiday Started Earlier: Is ‘Black Friday’ Dead?

November 6th, 2014|Comments Off on Holiday Started Earlier: Is ‘Black Friday’ Dead?

Halloween just passed and it’s already beginning to look a lot like Christmas. A number of retailers have already revealed (or leaked) their Black Friday ads, and Target just announced for the first time that it will offer free shipping […]

Testing China’s Retail Appetite through E-Commerce

November 5th, 2014|Comments Off on Testing China’s Retail Appetite through E-Commerce

Just last month, China overtook the United States as the world’s largest economy, according to the International Monetary Fund. The country’s growing middle class, among a population that’s four times bigger than the U.S. (1.357 billion vs. 316 million), made […]

Newgistics End Holiday Shipping Schedule

October 9th, 2014|Comments Off on Newgistics End Holiday Shipping Schedule

2014 Holiday Schedule

Forrester Reveals the Current State of Retailing Online

September 24th, 2014|Comments Off on Forrester Reveals the Current State of Retailing Online

Forrester’s Sucharita Mulpuru, who spoke at Newgistics’ Executive Forum earlier this month, recently published a report titled, The State Of Retailing Online: Marketing. The research was based on a survey of more than 80 retailers that Shop.org and Forrester conducted […]

5 Ways Retailers Can Increase Conversions

September 8th, 2014|Comments Off on 5 Ways Retailers Can Increase Conversions

E-commerce has taken “window shopping” to a whole new level. It’s become so easy for shoppers to compare products by skipping from one online store to the next that getting them to stay on your site and actually make a […]

Content and Commerce: Finding the Right Balance for Your Brand

August 26th, 2014|Comments Off on Content and Commerce: Finding the Right Balance for Your Brand

In the early days of e-commerce, it was enough to have a nicely designed website that sold goods. As competition heated up, that was no longer good enough. Retailers needed to differentiate themselves from the competition and began introducing site […]

Holiday Prep Part 2 – Get Your Site Peak Performance Ready

August 21st, 2014|Comments Off on Holiday Prep Part 2 – Get Your Site Peak Performance Ready

To say that the holidays are peak season for retailers is an understatement. For some, the bulk of their yearly sales take place during the weeks leading up to Christmas and New Years, this means there is no room for […]

Holiday Prep Part 1 – Getting Your Holiday Shipping Plans Wrapped Up Now

August 12th, 2014|Comments Off on Holiday Prep Part 1 – Getting Your Holiday Shipping Plans Wrapped Up Now

During the holiday season, when gifting and, subsequently, returns are at an all time high, the methods in which retailers handle each part of the e-commerce lifecycle are critical. As retailers strive to become increasingly omni-channel, this means providing a […]

E-Commerce: The Single Most Critical Channel For Growth

August 1st, 2014|Comments Off on E-Commerce: The Single Most Critical Channel For Growth

The writing isn’t just on the wall, it might as well be in the sky – e-commerce is going to continue driving retail growth for the foreseeable future.  While in-store sales have been essentially flat, e-commerce is the shining light […]

5 Things That Make Newgistics a Great Place to Work

July 23rd, 2014|Comments Off on 5 Things That Make Newgistics a Great Place to Work

The Austin American-Statesman has named Newgistics a Top Workplace multiple times over the past few years, so we thought it would be worth giving you, our friends and followers, an inside look at what makes the company so great. Here […]

The Impact Digital, Social and Mobile Will Have on Back-to-School Shopping

July 21st, 2014|Comments Off on The Impact Digital, Social and Mobile Will Have on Back-to-School Shopping

Back-to-School Shopping is a Year-Round Activity for Digital Natives Last week, the National Retail Federation (NRF) released the results of its annual back-to-school spending survey. Total back-to-school spending is forecast to hit $74.9 billion in 2014, up from $72.5 billion last […]

Dimensional Weight Pricing: What FedEx® and UPS®’s Recent Move to DIM Pricing Means for Retailers

July 15th, 2014|Comments Off on Dimensional Weight Pricing: What FedEx® and UPS®’s Recent Move to DIM Pricing Means for Retailers

UPS has just announced that it will be joining FedEx in its move to dimensional weight shipping pricing for its ground services (cue the consensual groan from etailers and retailers alike). Like FedEx, UPS ground prices will now be based […]

Meet Debbie Lesser:

June 24th, 2014|Comments Off on Meet Debbie Lesser:

Recently we announced the addition of two executives to the Newgistics team and gave the readers of our blog the opportunity to get to know Mike Hill better. This week, it’s Debbie’s turn! Debbie brings more than 10 years of e-commerce […]

Is Fulfillment the MVP of Omnichannel?

May 27th, 2014|Comments Off on Is Fulfillment the MVP of Omnichannel?

RIS News recently wrote an insightful article titled, “The New Customer Paradigm: Omnichannel On-Demand,” that discusses omnichannel retailing as it pertains to fulfillment and the supply chain. The article’s author, Mark Wheeler, director of supply chain solutions at Motorola Solutions, […]

9 Ways to Boost Customer Satisfaction with Returns

May 6th, 2014|Comments Off on 9 Ways to Boost Customer Satisfaction with Returns

Multichannel Merchant recently published an executive summary on returns, sponsored by Newgistics, in its April issue.  If implemented correctly, returns can be used to a merchant’s advantage, but the wrong strategies or poor execution can spell disaster.  In fact, a […]

Georgia (and Home Delivery World) On My Mind

April 18th, 2014|Comments Off on Georgia (and Home Delivery World) On My Mind

Retailers, etailers and anyone involved with home delivery converged in Atlanta, Georgia last week for the Home Delivery World conference and, naturally, Newgistics was there in full force. Traffic on the exhibit floor was heavy, with lots of attendees stopping […]

Retailers Must Diversify Shipping Methods to Offer the Best Shopping Experience for Customers

February 10th, 2014|Comments Off on Retailers Must Diversify Shipping Methods to Offer the Best Shopping Experience for Customers

Now that the holiday madness has come to an end, we’ve had a chance to step back, take a breath, and look at how shipping companies fared. With an unusually short holiday season and inclement weather, the shipping industry saw […]

Retail Trends for a More Rewarding Shopper Experience

January 30th, 2014|Comments Off on Retail Trends for a More Rewarding Shopper Experience

Shopping. It’s a pretty simple concept, right? Walk into store, find something you like, try it on, make a purchase decision, stand in line, check out, leave. And for all of you online shoppers out there, shopping is even easier! […]

The 2013 Holidays in Review: Did Retailers Come Out on Top?

January 7th, 2014|Comments Off on The 2013 Holidays in Review: Did Retailers Come Out on Top?

This year’s holiday shopping season was quite the rollercoaster and the recovery period has finally arrived! But can we put a tick mark in the “W” column for retail sales in the 2013 holidays, or did the shorter shopping window […]

Online Takes the Cake For Final 2013 Holiday Shopping Push

December 19th, 2013|Comments Off on Online Takes the Cake For Final 2013 Holiday Shopping Push

Christmas is just under a week away, folks! For those of us on our gifting A-game, it’s time to wrap, ribbon, hang, bow and box all of the wonderful things we so purposefully purchased for our loved ones in advance. […]

The Black Friday Boom and Cyber Monday Madness: The 2013 Holiday Shopping Season Sees Recording-Breaking E-Commerce Sales

December 6th, 2013|Comments Off on The Black Friday Boom and Cyber Monday Madness: The 2013 Holiday Shopping Season Sees Recording-Breaking E-Commerce Sales

For months on end, retailers prepare for this doozy of a weekend that handles more sales and site visits than any other weekend during the year. While we know that Black Friday is a major component of the U.S. sales […]

Home Sweet Home Page: How Retailers Are Tackling Holiday Promotions and Incentives for the 2013 Shopping Season

November 27th, 2013|Comments Off on Home Sweet Home Page: How Retailers Are Tackling Holiday Promotions and Incentives for the 2013 Shopping Season

It’s the time of year we’ve all been waiting for: pumpkin pie, stuffing, mashed potatoes and gravy, and major bargains from our favorite retailers. What are retailers doing to bring in the crowds this holiday season? In addition to the […]

The Turkey Day Shop Trot, Mommy Shoppers and the Black Friday Dip: Holiday E-commerce Trends for 2013

November 22nd, 2013|Comments Off on The Turkey Day Shop Trot, Mommy Shoppers and the Black Friday Dip: Holiday E-commerce Trends for 2013

While the holiday shopping season is six days shorter than last year’s, there’s no need to panic. Etailers are preparing for as many as 140 million U.S. consumers to shop online during that first holiday weekend starting on Turkey Day, […]

Making the Most of Post-Holiday Returns: Four Steps to Being Prepared

November 8th, 2013|Comments Off on Making the Most of Post-Holiday Returns: Four Steps to Being Prepared

With less than seven weeks left in the make-or-break holiday shopping season, e-commerce retailers and brands are gearing up for the annual post-holiday ritual: the peak season for parcel returns. According to a recent article in Internet Retailer, “merchandise returns typically […]

The platform behind Newgistics’ new eCommerce solution: hybris

September 30th, 2013|Comments Off on The platform behind Newgistics’ new eCommerce solution: hybris

Newgistics has always been a leader in forward and reverse shipping, with many of the world’s top brands trusting us as a partner.  Last month, we shared our biggest news yet when we announced our capability to deliver a complete, […]

Taking a look at Manhattan Associates, our newest partner

September 10th, 2013|Comments Off on Taking a look at Manhattan Associates, our newest partner

Newgistics now offers a complete end-to-end e-commerce solution for retailers and e-tailers. We couldn’t offer a first-class solution without the power of Manhattan Associates’ highly successful Enterprise Order Management software that provides a single view of inventory across all channels […]

What’s New with Newgistics?

September 3rd, 2013|Comments Off on What’s New with Newgistics?

It’s been a busy couple of weeks for Newgistics! Two weeks ago we made three major announcements: The introduction of our new end-to-end e-commerce solution, powered by hybris, an SAP company and the world’s fastest-growing commerce platform provider A strategic partnership with […]

Newgistics CFO Michael Twomey Named One of Austin’s Best CFOs!

August 2nd, 2013|Comments Off on Newgistics CFO Michael Twomey Named One of Austin’s Best CFOs!

We’re thrilled to report that the Austin Business Journal named Newgistics’ Michael Twomey one of “Austin’s Best CFOs of 2013!” In a recent ceremony at the Driskill Hotel, Twomey was honored for his leadership and accomplishments at Newgistics. He currently […]

Is free shipping the answer to shopping cart abandonment?

July 26th, 2013|Comments Off on Is free shipping the answer to shopping cart abandonment?

It comes as no surprise that price is king when it comes to online shopping. Internet Retailer recently covered a BizRate survey that found that “74.94% of respondents said price was a determinant in their decision to complete a purchase […]

Aleva Stores’ Win-Win Situation

July 24th, 2013|Comments Off on Aleva Stores’ Win-Win Situation

With an innovative delivery solution from Newgistics, the e-tailer keeps its customers happy—and its shipping costs down. Aleva Stores is a rapidly growing e-tailer of home health and wellness products ranging from nutritional supplements to running socks. Aleva Stores operates 10 […]

Optimize the Box-Opening Experience to Build Your Brand

May 23rd, 2013|Comments Off on Optimize the Box-Opening Experience to Build Your Brand

It’s the climax of the online shopping experience—the moment your customer has been waiting for. The anticipation has built up, the order has arrived and now it’s time to open the package. What steps have you taken to heighten the […]

The Gist Q1 2013: Trends in eCommerce

March 28th, 2013|Comments Off on The Gist Q1 2013: Trends in eCommerce

Welcome to the first edition of Newgistics’ report on the industry’s biggest trends. We hope to deliver relevant, interesting stories directly to your inbox to help make it easier to stay abreast of one of the fastest paced verticals – eCommerce. We’ll […]

Delivering the Seamless Omni-Channel Experience Your Shoppers Expect

March 25th, 2013|Comments Off on Delivering the Seamless Omni-Channel Experience Your Shoppers Expect

Retail enterprises often organize management departments by channel. There’s the mobile team, the e-Commerce group, the brick-and-mortar operations department. Each department develops their own content, plans their own promotions, uses their own technology and reports to different bosses independent of […]

Give Your Online Shoppers More Confidence to Click “Buy Now”

March 19th, 2013|Comments Off on Give Your Online Shoppers More Confidence to Click “Buy Now”

For most Americans, shopping online is nothing new. In fact, 53% of Americans purchased something online in 2011. But while shopping online is not exactly novel, it’s still a process that can be fraught with indecision, uncertainty and, when something […]

More online shopping, more online returns & more opportunities to build customer relationships

February 22nd, 2013|Comments Off on More online shopping, more online returns & more opportunities to build customer relationships

Higher returns volume after the busy holiday season is an expected part of the retail business, but as shoppers increasingly purchase online year-round, a greater rate of returns persist past January and pose big challenges to eCommerce retailers and brands. […]

What NRF 2013 Tells Us about the Coming Year in Retail & eTail

January 31st, 2013|Comments Off on What NRF 2013 Tells Us about the Coming Year in Retail & eTail

By any standard—even the National Retail Federation’s BIG Show’s own standards—NRF 2013 was a BIG show. According to the NRF, the 2013 show saw record-breaking crowds with more than 27,600 attendees. More than 500 companies exhibited, and for the first […]

What’s hot in e-Comm? January 2013

January 28th, 2013|Comments Off on What’s hot in e-Comm? January 2013

The start of a new year always invites reflection, resolutions and predictions. Where will this next year take us? What can we do better in the coming year? What trends will change our lives and our business?

 Newgistics doesn’t have […]

NRF 2013: What Editors and Analysts are Predicting

January 11th, 2013|Comments Off on NRF 2013: What Editors and Analysts are Predicting

Guest blog by: Jeff Ketner They don’t call NRF “Retail’s Big Show” for nothing! Year after year, it’s great place to connect with retail’s leading editors and analysts. I asked a number of my friends in the editor and analyst communities […]

The Next Big Opportunity: Shipping to Canada Pt. 2

October 26th, 2012|Comments Off on The Next Big Opportunity: Shipping to Canada Pt. 2

Last week on the blog, we shared how Canadian consumers are an untapped market for U.S.-based retailers, brands and e-tail merchants. Canadians are shopping online in ever increasing numbers, but they face frustrating limitations when shipping restrictions prevent them from […]

The Next Big Opportunity: Shipping to Canada

October 12th, 2012|Comments Off on The Next Big Opportunity: Shipping to Canada

Canada is much like the United States in many, many ways, though there are a few key differences within the respective retail industries. Not only do grocery stores sell milk in plastic bags instead of plastic jugs or cardboard cartons, […]

Decoding the shipping gene

October 2nd, 2012|Comments Off on Decoding the shipping gene

Retailers everywhere constantly ask themselves the question, “What makes our customers tick?” This question is quickly followed by, “What makes the consumers we want to be our customers tick?” These questions are difficult to answer, and can take an immense […]

Get Ready for Another Peak Holiday Season, Pt. 2

September 25th, 2012|Comments Off on Get Ready for Another Peak Holiday Season, Pt. 2

Last week we took a look at three steps merchants can take now to prepare for a busy holiday season of sales and returns. In the second part of this two-part series, we’ll take a look at two additional tactics […]

Get Ready for Another Peak Holiday Season, Pt. 1

September 19th, 2012|Comments Off on Get Ready for Another Peak Holiday Season, Pt. 1

eMarketer recently reported that online holiday sales will increase by 17% this year, according to Internet Retailer – another sharp increase over last year. And while the projected sales increase bodes well for merchants, it also means they can expect a […]

USPS changes coming in 2012

December 20th, 2011|Comments Off on USPS changes coming in 2012

The U.S. Postal Service is making a variety of pricing and classification changes that will go into effect January 22, 2012, including a price increase for all parcels, revised addressing requirements for Non Flat-Machinable parcels and the inclusion of Delivery […]

A Look at Shipping Trends for the 2011 Holiday Season

September 30th, 2011|Comments Off on A Look at Shipping Trends for the 2011 Holiday Season

With the economy still in a state of uncertainty, consumers are grasping at any possible way to save money. Especially with the holidays approaching, consumers are likely to make purchases and buy gifts from brands that understand the need to […]

Preparing for Peak

September 9th, 2011|Comments Off on Preparing for Peak

Kids are back in school, Halloween candy is on the shelves, and the daytime temperature here at the Newgistics headquarters in Austin has finally dipped below 100 degrees for the first time in months. What does that all signify? To […]

Newgistics Ranks Among Inc. Magazine’s Prestigious 2011 Inc.500|5000 List

August 24th, 2011|Comments Off on Newgistics Ranks Among Inc. Magazine’s Prestigious 2011 Inc.500|5000 List

We are proud to announce that Newgistics was listed in Inc. magazine’s fifth annual Inc. 500|5000, an exclusive ranking of the nation’s fastest-growing private companies. Newgistics ranked #2341 overall, #48 in the Logistics & Transportation industry, and #51 in Austin. As […]

Kewill Flagship™ Now Supports Newgistics SmartLabel® Returns

August 2nd, 2011|Comments Off on Kewill Flagship™ Now Supports Newgistics SmartLabel® Returns

As package delivery companies continually seek ways to gain a competitive advantage in the marketplace, an increasing number of them are realizing the benefits of implementing a comprehensive returns strategy. Kewill has been a partner of Newgistics for several years […]

Shipping Has a New Home

May 23rd, 2011|Comments Off on Shipping Has a New Home

We have been going through some exciting and positive changes at Newgistics lately, one of which has been reevaluating and repositioning the message that we put out into the market about who we are. Why? Well, as anyone who has […]

Increasing the Lifetime Value of Your Customers While Controlling Costs

April 19th, 2011|Comments Off on Increasing the Lifetime Value of Your Customers While Controlling Costs

By VP Marketing and Field Sales, Newgistics Trends in consumer behavior continue to indicate a changing attitude toward shipping options within the overall shopping experience. Market analysis shows that, despite relatively flat growth rates in the U.S. shipping market as a […]

Evaluating the Value of Shipping Consultants

March 22nd, 2011|Comments Off on Evaluating the Value of Shipping Consultants

It’s no secret that negotiating rates with carriers has gotten progressively more complex in recent years. It was no easy feat to begin with – which is why shipping consultants have made a living by providing guidance on terms and […]

Reverse Logistics Conference Wrap Up: Reducing Costs

February 22nd, 2011|Comments Off on Reverse Logistics Conference Wrap Up: Reducing Costs

Every year, more than 1,500 people from around the globe descend upon Las Vegas on Super Bowl weekend for the annual Reverse Logistics Association Conference & Expo. The audience is comprised largely of supply chain executives from the world’s best-known […]

Renewed Consumer Optimism Drives Need for Greater Awareness of Shipping Services

February 15th, 2011|Comments Off on Renewed Consumer Optimism Drives Need for Greater Awareness of Shipping Services

*Originally published in PARCEL Magazine’s January-February issue. With the holidays behind us, the logistics industry can finally breathe a collective sigh of relief. However stressful, the past few months of peak season have also shown more signs of economic recovery. Consumers […]

Three Things Every Shipper Should Know About Auditing Shipping Expenses

February 8th, 2011|Comments Off on Three Things Every Shipper Should Know About Auditing Shipping Expenses

Now that the dust has settled from the peak shipping season and daily operations have returned to normal, you likely have a stack of vendor services invoices waiting for your staff to audit and pay, and few are more critical […]

Getting Ready for Show Season

January 24th, 2011|Comments Off on Getting Ready for Show Season

Spring approaches, and warmer weather is just around the corner – as is the start of the annual trade show season. While some of us probably attend more of them than we would like to, trade shows can provide exhibitors […]

Avoiding Shopping Cart Abandonment

January 18th, 2011|Comments Off on Avoiding Shopping Cart Abandonment

One of the biggest challenges facing any merchant throughout the sales year is shopping cart abandonment. It is a topic that continues to be discussed, and because of the value that first-time shoppers can deliver in long-term gains to your […]

Newgistics Expands Sales Organization with New National Accounts Division

January 12th, 2011|Comments Off on Newgistics Expands Sales Organization with New National Accounts Division

Newgistics Vice President Ken Johnson to lead organization targeting enterprise customers Newgistics, Inc. (www.newgistics.com), a leading provider of small parcel delivery, parcel returns management and freight and e-commerce shipping solutions, today announced that it has created a National Accounts sales organization […]

Newgistics Taps Shipping Industry Veteran for Vice President of Marketing & Field Sales

January 4th, 2011|Comments Off on Newgistics Taps Shipping Industry Veteran for Vice President of Marketing & Field Sales

Anticipating continued strong sales and market growth for its small parcel shipping and freight management services, Newgistics bolsters its executive staff AUSTIN, TX – January 4, 2011 – Newgistics, Inc. (www.newgistics.com), a leading provider of small parcel delivery, returns management and […]

Santa may deliver the goods…but he does not return them.

December 7th, 2010|Comments Off on Santa may deliver the goods…but he does not return them.

Eighteen days – no more, some less – and the culmination of a year’s worth of activities by the world’s most formidable team of elves will come to a head. Wrapping paper will fly and pets will play with bows, […]

Free Shipping and its Impact on Customer Expectations

December 1st, 2010|Comments Off on Free Shipping and its Impact on Customer Expectations

We are in the crosshairs of the busiest retail period of the year. As many retailers expect to realize as much as 40% of their annual revenues in the weeks leading up to December 25, most are pulling out all […]

Newgistics Values: Honesty and Integrity, Always.

November 16th, 2010|Comments Off on Newgistics Values: Honesty and Integrity, Always.

As we conclude our discussion of Newgistics’ core values, an overriding message is evident in the way we conduct business — which is to say we hold ourselves to an impeccable set of standards. Newgistics is driven by a total […]

Newgistics Values: Embrace the Team, Respect the Individual

November 3rd, 2010|Comments Off on Newgistics Values: Embrace the Team, Respect the Individual

When I kicked off our discussion of Newgistics’ core values several weeks ago, I wanted to educate all our readers on what makes Newgistics such a special place to work.  In that time, we’ve discussed our company’s approach to serving […]

Assessing Performance After Peak

October 13th, 2010|Comments Off on Assessing Performance After Peak

After peak season, how can you take a fresh look at your business and make improvements for next year? Evaluating the previous season and assessing the performance of your company as a whole is one of the largest challenges coming […]

Times change. So does the role of the carrier.

September 30th, 2010|Comments Off on Times change. So does the role of the carrier.

For many years, it seemed as though the carrier has had the upper hand, dictating terms and defining the services merchants can offer to their customers. This is counterintuitive because the carrier does not own the customer, the merchant does. […]

Solution Services –Beyond Customer Service

September 28th, 2010|Comments Off on Solution Services –Beyond Customer Service

Guest Post: Cynthia Cottingham; Director, Solutions Services When I was first approached to describe what I do at Newgistics as Director of Solutions Services, I wasn’t sure where to begin. Returns or deliveries? Internal or external operations? And then it hit […]

Planning for Peak

September 21st, 2010|Comments Off on Planning for Peak

For retailers, peak season is a short month that can make or break a year—that’s why proper preparation is key. Newgistics helps retailers maximize business during peak season, and we know it’s a year-round process. With a little research, communication and […]

Newgistics Director of Marketing Kevin Brown to speak at Accelerate 2010

September 15th, 2010|Comments Off on Newgistics Director of Marketing Kevin Brown to speak at Accelerate 2010

Newgistics Director of Marketing Kevin Brown will be presenting at the Kewill Accelerate 2010 Customer Symposium. Kevin will discuss the value of a comprehensive small parcel strategy Wednesday, Sept. 15 from 3:45–4:30 p.m. Accelerate 2010 is a one-and-a-half day customer symposium […]

Newgistics Values: Excellence in Everything We Do

September 7th, 2010|Comments Off on Newgistics Values: Excellence in Everything We Do

If you have been reading The Gist over the past several weeks, I hope you have taken a few minutes to follow our five-part series on Newgistics’ values in which we have discussed “Customers Come First” – and “Continuous Improvement […]

Newgistics Values: Continuous Improvement Through Bold Innovation

August 19th, 2010|Comments Off on Newgistics Values: Continuous Improvement Through Bold Innovation

Two weeks ago, I kicked off a five-part series on Newgistics’ corporate values by discussing our commitment to the philosophy “Customers Come First.” The goal of discussing these values on our blog is to enlighten our clients, partners and their […]

Newgistics Values: Customers Come First

August 4th, 2010|Comments Off on Newgistics Values: Customers Come First

One of the questions I am often asked by our clients and business partners is, “What makes Newgistics such a special place to work?” To begin with, the reason for the question rests in the fact that we are a […]

Welcome to “The Gist Blog”

July 28th, 2010|Comments Off on Welcome to “The Gist Blog”

These are exciting times. Technology – and with it, the way we communicate – is rapidly changing before our eyes, and there’s no turning back. Mobile devices are practically as robust as PC’s, and the social media landscape has completely […]

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